Spa Concierge - Part Time

• Location 125 Shore Rd,Ogunquit, ME, 03907,United States
• Base Pay $18.00 / Hour

• Name Gilbert Baeriswil
• Phone
• Email

We are seeking a warm and welcoming Spa Concierge to join our team at Anchorage by the Seato delivery exceptional hospitality, ensuring seamless guest flow, and maintaining a serene, immaculate environment . This is a Part Time position located in Ogunquit, ME. The ideal candidate is passionate about wellness, attentive to guest needs, and committed to delivering exceptional service in a professional environment.

We are seeking a warm and welcoming Spa Concierge to join our team at Anchorage by the Seato delivery exceptional hospitality, ensuring seamless guest flow, and maintaining a serene, immaculate environment . This is a Part Time position located in Ogunquit, ME. The ideal candidate is passionate about wellness, attentive to guest needs, and committed to delivering exceptional service in a professional environment.

The Spa Concierge will provide high-quality and luxury experience to guests, helping to promote relaxation, wellness, and overall guest satisfaction.

• Guest
  
  Experience:
  
  Provide warm, attentive, and personalized service to all guests
• Greet all guests warmly and professionally, ensuring a refined and welcoming first impression.
• Manage appointment scheduling, confirmations, and check-in/check-out procedures using spa booking/POS systems.
• Communicating with guests via Canary/ Hotel application to promote Spa services and daily specials.
• Handle phone calls, emails, and guest inquiries with professionalism and efficiency.
• Process payments accurately and promote retail products and spa services when appropriate.
• Coordinate service flow with estheticians and therapists to ensure punctual, seamless experiences.
• Maintain confidentiality and always uphold luxury service standards.
• Stay up to date with Spa Closing procedure.
• Maintain Retail Area in immaculate condition.
• Process Monthly Inventory count in team effort with Spa Director.
• Maintain cleanliness of work areas throughout shift; sanitize and properly store tools and equipment at the end of each shift.
• Promote and upselling treatments, Meditation Sessions Yoga Sessions as well as retail suited to guest needs.
• Keep up to date with current techniques and modalities related to the field of work.
• Periodically ascertain guest comfort, safety, and privacy throughout the service, directing all efforts toward guest satisfaction.
• Handle guest incidents in accordance with Giri Hotels Standard Operating Procedures and inform supervisor/manager as needed.
• Report on any treatment room defects to spa management to ensure prompt follow-up.
• Ensure uniform and appearance are tidy and professional, in line with grooming standards.
• Daily laundry duties
• Stocking supplies and monitoring inventory levels
• Perform other duties as assigned, requested or deemed necessary by management

• Previous experience in hospitality, spa, retail or front desk operations preferred
• Experience with spa booking systems
• Skilled in product education, cross selling and service enhancements
• Ability to work independently and manage time effectively
• Strong attention to detail and pride in maintaining high standards
• High school education or equivalent experience
• Lifting up to 50 lbs. limited/Pushing up to 50 lbs
• Must be able to work independentl y
• Maintains a friendly, cheerful and courteous demeanor at all times
• Ability to work nights, weekends and holidays Must be able to work onsite at the hotel location
• Hours required:
  Part Time 24 hours per week for shifts Morning (AM);
  
  Afternoon (PM);
  
  Must be flexible;
  
  Weekends/ Holidays
• Proficiency in the English language

• Second language is a…