Front Office Agent

• Pay or shift range: $20.87 USD to $22 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Kennebunkport Resort Collection is seeking a warm, professional, and guest-focused Front Desk Agent to join our team for our in-town properties. As the first point of contact for our guests, you’ll play a key role in creating memorable experiences in a setting that blends coastal elegance with timeless New England hospitality. If you thrive in a fast-paced, people-oriented environment and take pride in delivering exceptional service, we’d love to hear from you!

Job Summary:

• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
• Direct guests as they arrive into the main lodge or onto the property accordingly.
• Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Be informed of all events taking place on property.
• Assist guests in getting luggage to their rooms. Work closely will drivers and front desk agents to maximize guest experience.
• Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.
• Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.
• Review accounts and charges with guests during the checkout process. Print a final folio for guests review prior to collecting final payment.
• Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Working knowledge of all rates, packages, groups, and booking restrictions.
• Have a thorough working knowledge of hotel guest services/property management system.
• Awareness of guestroom availability.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift.
• Receive and expedite all guest messages, packages, and mail received.
• Make and confirm reservations over the phone as staffing allows and when the reservations department is not available.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.
• Monitor completion of Front Office shift reports/communication daily.

Essential Functions:

• Ability to remain standing for up to a 10-hour shift.
• Ability to remain in a stationary position for up to a 10-hour shift.
• Ability to move and lift up to 50 lbs.
• Ability to walk the property and grounds frequently throughout shift.
• Ability to move up and down stairs regularly.
• Ability to bend, crouch, and kneel frequently and repetitively during a shift.
• Ability to use repetitive manual…