Junior HR Services Assistant Italian

Detailed Job Description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

HR Services Team Members are first point-of-contact for our team members' questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc.

You would also be responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics.

• This role is hybrid and will require you to be on‑site at our office on Wielicka 30 in Kraków 3 to 5 times per month. (On‑site days are predetermined and standard across the company)

• Deliver Team Members HR Service support to managers and Team Members
• Provide information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high‑quality, timely and professional customer service
• Perform HR data entry into HR system and resolve tickets(ticketing system: Service Now)
• Take initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, create process maps where applicable
• Perform duties as assigned by the Manager

• Speak very good English and Italian (C1 level minimum)
• Eager to develop within the field of HR
• Customer service mindset and a proactive way of working to service the customers in a “can do” attitude
• Present excellent communication skills
  , ability to operate in an international, matrix organization and consumer‑oriented attitude
• Ability to work independently and as a team member
• Ability to handle multiple tasks simultaneously in a fast‑paced environment
• Experience in working in HR systems such as Workday and a strong working knowledge of MS Office would be a strong asset, not a must‑have
• Experience using Case Management software would be an asset, not a must‑have

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye‑care reimbursement
• Company performance‑related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company‑driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking space for employees

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem:

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistle blower Protection Act. Reports can be made using a dedicated channel available at

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.