Training Coordinator

About Ship Monk

Ship Monk isn’t just a 3PL; we’re a growth partner for merchants
. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high‑growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we’re on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant –
first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We’ve eliminated the need for tribal knowledge with our AI‑powered platform. It provides a real‑time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, “mom and pop” support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our values are the heart of our culture. We’re looking for individuals who embody these principles every day.

• Merchant‑first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done: We’re a fast‑paced, high‑growth company that values action and results.

Training Coordinators are essential to ensuring our Shipmonkers receive world‑class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new‑hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job‑specific procedures, and ensure adherence to all training‑related processes.

A successful candidate will have broad, hands‑on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.

The pay for this position is $19.50/hour with weekly pay

• Support and execute the weekly training plan, per facility, per shift schedule
• Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
• Coordinate the training Ambassador‑identification and certification program
• Support and validate new hire onboarding processes and Ambassador training methods
• Support the site‑level Associate Experience Week program, for new Salaried leaders
• Lead and validate the Powered Industrial‑Equipment (PIT) training program and associated trainer‑standard work
• Manage Asana‑based ticketing system for training requests, and ensure tickets are actioned within expected timelines
• Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross‑training, etc.)
• Fully understand operational processes/workflows and daily production goals
• Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the…