Technical Solutions Manager

Overview

Meet DeepL DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

What Sets Us Apart What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on Linked In, Instagram and our Blog.

The successful candidate will join our Technical Solutions Management team
, supporting specialised customer needs of a technical nature, post initial sale or commercial expansion. Joining an already established 40+ Customer Success function, this role is an evolution of services previously provided by existing peers that are now being pivoted to focus solely on sales engineering. Therefore, there will be plenty of opportunities to gather knowledge from those team members, while still having the space to create the framework around this new sub-function from scratch.

You will work customer-agnostically, being brought in to support our SME and Enterprise customers on a need basis. After becoming a DeepL product expert, you will partner with Onboarding and Customer Success Managers to bridge technical gaps as they arise. Whether it is the configuration of an SSO framework, deployment of our user Login Wall, or ideating a new REST API use case, every instance will be as different as our customers’ technical infrastructures and goals are from one another.

• Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Troubleshoot challenges that customers experience as they set up their systems
• Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
• Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation
• Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

• 5+ years of work experience, with at least two years in client-facing software implementation or account management role at a SaaS company
• Technical knowledge covering:
  • REST APIs
  • SSO frameworks - Entra  (Azure) experience preferred - SCIM knowledge desirable
  • Deployment support - eg. browser extension deployment - Intune - GPO
• Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions
• Proven success leading technical, multi-stakeholder implementations on time and within scope
• Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships
• Excited about joining a scale-up where not everything is figured out. We move fast and are actively building the playbook, and we must shift priorities and adapt dynamically to new situations
• Fluency in English, and additional language(s) desired - German preferred, French, Spanish, or Japanese also of interest

• Diverse and…