Help Desk Support​/Field Service Technician

Overview

Connected Technology, LLC is a trusted IT solutions provider, delivering expert technical support and services to businesses. Our team of skilled engineers specializes in the installation and maintenance of IT infrastructure, including desktop and mobile devices, networks, and communication systems. We prioritize preventing issues through proactive care while ensuring dedicated and timely support when needed. We also provide technology deployment, document imaging, archival security, and document sharing solutions, helping businesses focus on their operations and profitability.

This is a full-time, on-site role for a Help Desk Support/Field Service Technician based in Long Island, ME. The technician will be responsible for addressing customers' IT issues, resolving technical problems, and deploying hardware, software, and networking equipment. Tasks include diagnosing and troubleshooting hardware and software, maintaining IT systems, ensuring efficient technology operations, and providing outstanding customer service to meet client needs in a timely manner.

• Diagnose and troubleshoot hardware and software issues on desktops, laptops, servers, peripherals, and mobile devices.
• Deploy and configure hardware, software, and networking equipment, including initial setup, imaging, and software installations.
• Maintain IT systems and networks to ensure reliable operation and performance.
• Provide timely, professional technical support to clients, delivering excellent customer service.
• Assist with technology deployment projects, document imaging, archival security, and document sharing solutions as part of client engagements.

• Proficiency in installation, configuration, and troubleshooting of computer systems, hardware, and peripherals.
• Experience with local and wide area network setups, internet systems, and communication technologies.
• Technical skills in document imaging, archival security, and document sharing systems.
• Strong problem-solving abilities and the capability to diagnose IT issues effectively.
• Excellent interpersonal and communication skills for collaborating with clients and team members.
• Ability to manage responsibilities independently and ensure prompt support service.
• IT certifications such as CompTIA A+, Network+, or similar are a plus.
• Prior experience in field service or help desk support roles preferred.