Lead, Retail Bank Strategy & Insights

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Job Description:

At Regions, the Consumer Strategic Program Function Manager is responsible for developing, implementing, and managing strategies for one or more key Consumer Bank Consumer programs. This role aligns with enterprise strategy, ensuring consistency and integration across Consumer banking channels and services. The manager will work cross‑functionally with Consumer Bank support teams, technology, cybersecurity, product development, retail administration, and external partners to achieve strategic objectives.

• Leads the planning and execution of strategic program initiatives to enhance customer experience, improve efficiency and effectiveness, and mitigate risk
• Serves as the business owner for key Consumer Bank strategic program solutions, collaborating with internal stakeholders to ensure alignment with enterprise strategies
• Acts as the liaison between business units and technical teams, translating business requirements into actionable strategies
• Designs, delivers, and maintains program frameworks and collaborates with partners to monitor and enhance risk‑based models
• Partners with Consumer Bank leadership to drive adoption and training initiatives for new tools and processes
• Establishes and monitors key performance indicators (KPIs) to evaluate program effectiveness
• Supports incident response and risk mitigation efforts related to the strategic program area
• Stays informed on industry trends and regulatory changes related to strategic program area and assesses impact on Consumer Bank operations
• Ensures adherence to banking regulatory requirements and customer experience standards

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

• Bachelor’s degree in Information Technology, Business Management, or a related field
• Ten (10) years of experience in strategic execution, product management, or customer experience

• Master’s degree in a related field
• Strong knowledge of subject matter area, banking regulatory compliance frameworks, and risk management
• Experience in financial services, banking technology, or other consumer‑facing industries

• Ability to lead internal and cross‑functional teams to be a team player
• Demonstrated leadership, strategic planning, and stakeholder management capabilities
• Extensive knowledge of department processes
• Motivated and high‑caliber individual will have direct responsibility to formulate Best‑in‑Class Customer Segmentation and proposition, deepen engagement via cross‑sell and upsell, improve sales and retention, and enhance customer experience along the entire customer journey for both individual life and corporate business
• Self‑motivated, innovative, responsible, proactive, flexible, takes ownership and determined to deliver assigned targets/projects
• Strong analytical, problem‑solving and execution skills
• Strong business acumen and is customer oriented with proven track‑record in attaining business results

Additional

Job Description:

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