Districtwide Technology Support Technician

Position: Districtwide Technology Support Technician (583)
Location: Freeport

Position Type:
Technology/Computer Technician

Date Posted:
6/4/2026

Location:
RSU 5
- District Wide
RSU5 DURHAM-FREEPORT-POWNAL

Districtwide Technology Support Technician (583)



District

Qualifications include:

• Education, training, and/or professional experience in Information Technology, Computer Science, or a related technical support field.

• Proficiency with common operating systems (Windows, macOS, Chrome

OS, iPadOS) and the everyday hardware found in a school setting, including desktops, laptops, tablets, Chromebooks, printers, projectors, and interactive displays.

• Familiarity with device management and deployment tools (e.g., imaging, MDM, Google Admin Console).

• Working understanding of basic networking concepts, including ethernet, cabling standards, Wi-Fi connectivity, and Local Area Networks (LAN) across multiple locations - sufficient to troubleshoot end-user connectivity issues.

• Skill in diagnosing and repairing hardware and software problems on a wide range of devices and peripherals.

• Ability to install, configure, and update software and applications on district devices.

• Familiarity with basic scripting or automation is helpful but not required.

• Commitment to continuous learning to keep pace with emerging classroom and support technologies.

• Strong problem-solving, organizational, and customer-service skills, with an emphasis on clear communication with non-technical users.

• Ability to manage time effectively, prioritize a queue of support requests autonomously, and follow tickets through to resolution.

• Ability to form and sustain productive relationships with colleagues, district employees, students, suppliers, and the public.

• Ability to lift, move, and set up technology equipment as needed.

• Hold valid State of Maine Criminal History Records Check (CHRC) Approval.

• Willingness to learn and be flexible with day-to-day responsibilities.

Responsibilities include but are not limited to:

• Provide front-line (Tier 1/Tier
2) technical support to staff and students, responding to, logging, tracking, and resolving help desk tickets in a timely manner.

• Install, configure, image, deploy, and maintain end-user devices and peripherals - including desktops, laptops, Chromebooks, tablets, printers, and classroom technology - in accordance with established procedures and standards.
• Perform hands-on troubleshooting, repair, and preventive maintenance of IT equipment, following manufacturer recommendations and district specifications.
• Support classroom technologies such as projectors, interactive displays, document cameras, sound systems, and assistive devices.

• Assist with basic account support, including password resets and account provisioning/deprovisioning for incoming and outgoing staff and students under established procedures.

• Troubleshoot end-user network and Wi-Fi connectivity issues and escalate infrastructure-level problems to network/systems staff as appropriate.

• Maintain accurate technology inventory and asset records, including device assignment, tagging, and tracking throughout the equipment lifecycle.

• Coordinate with contractors and vendors for warranty claims and the repair of IT hardware and software as directed.

• Assist with printing and copying services, including basic troubleshooting and coordination of supplies and service as needed.

• Provide technical support and informal training to staff and end-users, helping them make effective use of district technology.

• Attend meetings, engage in professional development, demonstrate professionalism, and contribute to a positive work environment, aligning actions with the district's mission and goals.

• Partake in live-streaming district board meetings on a rotation with other Technology Team members.

• Perform additional duties as assigned by the Director of Technology, including but not limited to on-call emergency support and participation in educational activities to maintain skills relevant to the environment.

Requirements:

Must hold valid CHRC Certification from the ME Dept. of Education.

Position remains open until suitable candidate is found.

Please apply directly on our district website: www.rsu
5.org