Implementation Consultant

Implementation Consultant

Implementation Consultant at Tyler Technologies must be able to employ the latest techniques in addition to time-tested analyst methodologies. They must be adept at elicitation practices such as interviews, document analysis, surveys, site visits, facilitated work groups, and more. Additionally, they must be experts at requirements analysis and software lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy end‑user desires.

Their abilities must extend to creating document findings in a format that ranges from use cases, user stories, scenarios, functional requirements, UML models, data models, and workflow analysis in a concise way so that our technical team can turn them into reality in our Entellitrak framework. Implementation Consultant must have the confidence and ability to interact with clients and senior team members from various organizations in the firm, industry, and government communities.

• Proactively communicate and collaborate with external customers and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Specs.
• Act as the project expert regarding requirements elicitation, requirements analysis and management, documenting requirements for iterative development, and the communication of business needs.
• Understand the current state of the client organization while tracking the vision of where the client wants to be (As is / To be) to define solutions that meet business needs, goals, or objectives.
• Successfully engage in multiple initiatives simultaneously.
• Work independently with end‑users to define concepts, and under the direction of project managers.
• Serve as the conduit between the customer community and the software development team to achieve successful project functionality and produce outstanding custom Entellitrak platforms.
• Represent Tyler Technologies in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve.
• Interact effectively with a diverse group of staff, clients, and other customers of our services, learning and using operating practices of the department, and Tyler Technologies.

• 3–5 years’ (or more) experience as a Business or Systems Analyst.
• Strong understanding of the SDLC and Agile methodologies.
• Extensive experience documenting software requirements and associated methodologies.
• Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for Entellitrak development.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group, including executives, managers, and subject matter experts.
• Able to create swim‑lane diagrams and other process documentation.
• Ability to manage multiple activities simultaneously.
• Experience with Case Management and Business Process Management solutions similar to Tyler Technologies, Federal Division, Entellitrak platform.
• Expert in OO Analysis and Design techniques.
• Knowledge of relational database terminology, modeling, and design techniques.
• 5+ years of experience aligning the needs of business units with the capabilities delivered by information technology.
• Extensive experience facilitating formal JAD Sessions, or other Requirements Discovery/Elicitation and Design work groups.
• Proficient in BPMN and UML, and able to perform BPR studies.
• Able to connect the project's objectives with the organization's strategic goals.
• Able to facilitate a large group of multidisciplinary participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions.
• Expert at eliciting the actual needs of stakeholders, not simply their expressed desires.
• Must be clearable to a level of Secret; possession of a Secret Clearance is preferred but not required.

Remote | Herndon, Virginia

0‑5%

Salary will generally fall between $58,285 – $150,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing  or by calling  ext.

791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.