Sr. ServiceNow Consultant

Sr. Service Now Consultant

Location:

Remote

Years of

Experience:

15 to 25 Years

Technical Expertise:

• Expertise in configuring and administering Service Now SAM Pro to manage software assets, licenses, and compliance.
• Strong understanding of the integration between Service Now and other tools like SCCM, discovery tools, and enterprise systems for asset tracking and management.
• Solid understanding of software licensing models (e.g., per user, per device, subscription-based) and experience applying these models within Service Now SAM Pro.
• Experience with Service Now reporting and dashboard creation, including building custom reports and queries using Service Now's reporting tools.

Certifications (Preferred):

• Service Now Certified Application Specialist – SAM Pro.
• Service Now Certified Application Development – CAD.
• ITIL Foundation or higher-level certifications.
• Certified Software Asset Manager (CSAM) or similar certifications.

Soft Skills:

• Strong analytical and problem-solving skills with the ability to identify and address software asset management issues.
• Excellent communication skills, with the ability to engage with both technical and non-technical stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Strong attention to detail, with a focus on accuracy and compliance.

Additional Requirements:

• Knowledge of software license management tools and processes, specifically within Service Now SAM Pro.
• Experience managing software audits and liaising with vendors to ensure compliance.
• Familiarity with cloud-based software licensing and asset management (AWS, Azure, etc.) is a plus.
• Prior work integrating other enterprise SaaS (Service Now, Salesforce, Git Hub, etc.) to appreciate patterns around connectors, webhooks, and rate limits.