IT Support Engineer, Tech Solutions Delivery

Requirements

• 1+ years of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM
• 2+ years of experience troubleshooting in a multi-user, high-availability environment
• 2+ years of experience with PC repair, troubleshooting, deployment, and decommissioning
• 1+ years of experience delivering IT client, server, and network services
• 2+ years of experience with networking concepts such as DNS, DHCP, SSL, the OSI model, and TCP/IP
• 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate environment
• 2+ years of experience supporting and maintaining a corporate network environment
• High school diploma or equivalent
• Preferred: 2+ years of computer networking experience
• Preferred:
  Experience supporting video conferencing and teleconferencing equipment

Responsibilities:

• We engineer and troubleshoot networks, install data cabling, and administer systems across varied software and hardware environments
• – We keep infrastructure networking and computing systems available during production hours
• – We work with management and staff to provide analytical and technical support that improves IT solutions
• – We manage local technical projects
• – We maintain and develop policies, procedures, and processes
• – We identify root causes behind operational issues and process inefficiencies
• – We support customers across multiple nearby buildings and remote locations
• – We travel within our local or regional area to support our customers
• – We may need to move up to 49 lbs and stand or walk during shifts of up to 12 hours

Company:

We are Amazon Operations, where speed, accuracy, and exceptional service drive everything we do. Our Operations Technology Support team provides nonstop global IT support to Amazon Operations, helping keep our buildings, systems, and customers moving every day.

• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Additional compensation through sign-on payments and restricted stock units

This role is based in Gouldsboro, Pennsylvania, with an hourly pay range of 25.00 to 41.00 USD.