Sales Assistant

Join a Legacy of Connection and Excellence

Are you ready to be the heartbeat of a company that has been bridging the digital divide for over 75 years? At Direct Communications, we don’t just provide internet; we build the infrastructure of community and opportunity in rural Maine.

We are looking for a collaborative, "people-first" professional who thrives on helping others succeed. If you are someone who stays hungry for growth, maintains a humble "team-first" attitude, and possesses the emotional intelligence to build lasting relationships, you belong here.

• Invested in Your Future: A 401(k) match of up to 6% and a tuition reimbursement program that covers both professional and personal development.
• Work-Life Harmony:
  Generous PTO (starting at 14 days) plus 10 paid holidays to keep you refreshed.
• Rewarding Results: A competitive base salary of $16 – $18/hour plus unlimited upsell commissions.

We are guided by Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. These aren't just words on a wall; they are the standard by which we serve our rural neighbors and support our teammates.

As a Success & Growth Assistant, you are the primary point of contact for our customers and the glue that holds our operations together.

• Cultivate Connections:
  Handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey.
• Drive Strategic Growth:
  Educate customers on high-end solutions like managed routers, Arlo security cameras, and mobile services to enhance their digital life.
• Master the Details:
  Coordinate installations and maintain meticulous CRM records to ensure a seamless "Broadband-in-a-Box" experience.
• Represent the Brand:
  Step out into the community at outreach events to share our mission and acquire new fans of our service.
• Analyze for Excellence:
  Produce KPI reports that help us make strategic decisions to improve the customer experience.

• Experience:
  
  1–3 years in customer service, sales support, or administration (Broadband/Telecom experience is a plus!).
• Tech-Savvy:
  Comfortable with CRM systems (Salesforce/Hub Spot) and basic broadband troubleshooting.
• Self-Motivated & Accountable:
  You take ownership of your work, admit mistakes, and are always looking for ways to contribute to the team’s success.
• Emotionally Intelligent:
  You read situations well, communicate with tact, and can handle objections with grace.
• Local Roots:
  Located in or near Unity, Maine with a valid driver’s license and a reliable vehicle.

• Financial Future: 401(k) with a 6% company match.
• Rest & Recharge:
  Generous PTO (starting at 14 days/year) plus 10 observed holidays.
• Continuous Learning:
  Tuition Reimbursement Program for personal and professional development.
• Wellness & Support:
  Financial wellness support and on-the-job training.
• Perks:
  Free internet if you live within our service footprint!

Direct Communications is an Equal Opportunity Employer and provider.