Enterprise Platform Administrator

The Enterprise Platform Administrator is responsible for the support, optimization, and overseeing of business applications across the organization. This role is ideal for someone who is both technically strong and business-minded, with the ability to understand system functionality, support end users, improve processes, and serve as the subject matter expert for multiple platforms. In addition to traditional software administration responsibilities, this individual will act as both the technical SME and user SME for various applications, ensuring systems are effectively configured, adopted, documented, integrated, and aligned with business needs.

• Manage day-to-day administration of Salesforce, including user setup, profiles, roles, permission sets, security settings, page layouts, record types, flows, reports, dashboards, and data management.
• Configure and maintain Salesforce objects, fields, validation rules, workflows, flows, approval processes, and automation.
• Monitor system performance, data quality, and user adoption.
• Support Salesforce releases, testing, and implementation of new features.
• Troubleshoot Salesforce-related issues and provide timely resolution to users.
• Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
• Maintain documentation for Salesforce configuration, processes, user guides, and best practices.
• Serve as the primary SME for a variety of business applications beyond Salesforce.
• Develop a deep understanding of each supported application from both a technical and end-user perspective.
• Manage application configuration, user access, permissions, workflows, settings, and ongoing maintenance.
• Act as the first point of contact for application-related questions, enhancements, troubleshooting, and vendor coordination.
• Evaluate current application usage and recommend process improvements, system enhancements, and opportunities for automation.
• Ensure applications are being used effectively and consistently across teams.
• Support implementation, rollout, and adoption of new applications or application features.
• Technical SME Responsibilities
• Understand how supported systems interact with each other, including integrations, data flows, dependencies, and business processes.
• Troubleshoot technical issues across applications and coordinate with internal IT, vendors, or development teams as needed.
• Maintain system configuration documentation, integration notes, data dictionaries, and process maps.
• Identify risks, system gaps, and opportunities for optimization.
• Support testing efforts for system changes, enhancements, integrations, and upgrades.
• Help define application governance standards, change management processes, and best practices.
• User SME & Business Support
• Serve as a trusted resource for end users, providing guidance, training, and support across Salesforce and other applications.
• Understand user workflows and business processes to ensure applications support operational needs.
• Create and maintain training materials, knowledge base articles, FAQs, and user documentation.
• Lead user training sessions for new features, new applications, and process changes.
• Gather feedback from users and stakeholders to identify system improvements.
• Promote application adoption and ensure teams understand how to use tools effectively.

• Stay open to counter intuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward.
• Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability.
• Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum.
• Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams.
• Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results.
• Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality,…