Systems Engineer II

For The Life You Choose, A Career to Match...

Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.

Norway Savings Bank is seeking an experienced Systems Engineer II to join our ITS team, based out of our office in Norway, ME.

Stepping into this position, you’ll play a key role in keeping the Bank’s technology infrastructure secure, reliable, resilient and performing at its best. You’ll help manage and support our virtual server, cloud, identity, remote access, and enterprise application environments, working with technologies including VMware, Citrix, Microsoft Azure, Microsoft 365, and Microsoft Entra .

From implementing and upgrading systems to monitoring performance, managing backups and replication, you’ll help ensure our employees have secure and dependable access to the systems and data they rely on every day. This role will also have the opportunity to support the Bank’s evolving use of artificial intelligence technologies, including Microsoft Copilot and other approved AI-enabled solutions.

You’ll help build the technical foundation for the responsible adoption of these tools by supporting areas such as configuration, identity and access, licensing, monitoring, troubleshooting, and data protection, while partnering with security, compliance, data and business teams. As a resource within our collaborative ITS team, you’ll serve as an escalation point for more complex issues, share your expertise through cross-training, and contribute to a variety of technology projects and initiatives.

You’ll also have opportunities to take ownership of well-defined infrastructure initiatives, making this a great role for an experienced systems professional who enjoys solving problems, learning new technologies, and helping shape a secure and modern technology environment.

• Determine system specifications and design, implement, and plan software/hardware upgrades to the system infrastructure.
• Monitors and maintains server backup and server disaster recovery systems.
• Ensure software license compliance for the systems in the organization.
• Plans and performs Application and System upgrades/updates.
• Ensures all servers are fully functional and secure at all times.
• Ensures all network security software applications are functioning correctly.
• Escalates issues to appropriate staff and/or vendors as needed.
• Responds to health and performance monitoring alerts for all systems.
• Ensures all systems and hardware are up to date with regard to OS patches and vendor updates.
• Maintain application servers including vendor updates and new software installations.
• Continually practices proper security procedures with respect to Internet access, data access, anti-virus protection, user password protection, file system rights and permissions, and intrusion detection.
• Evaluates, manages and implements vendor contracts and agreements to assure proper requirements and services are provided.
• Works with other IT personnel in problem resolution and assists with level 2 help desk support requests.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, One Drive, licensing, service health, administration, security, and integration with identity and endpoint-management services.
• Support Microsoft Copilot and other approved AI capabilities through technical readiness, licensing, configuration, access management, service monitoring, troubleshooting, adoption support, and coordination with data governance, privacy, security, compliance, and legal requirements.
• Ensures compliance with established information security…