Service Manager - Madawaska, ME

Safety First – Ensures workplace safety is Priority #1. Follows all safety policies, completes safety-related training, locks out unsafe equipment, and reports unsafe conditions or actions to a member of Management.

Team Building – Build an Extraordinary Team that delivers a different and better customer experience to every customer.

• Hire the best associates in the area
• Develop a superior team
• Ensure all associates have taken and passed all of their required LMS training
• Have all associates complete any and all relevant vendor training
• Make sure all associates are T.I.A basic automotive service certified
• Career path with associates during structured associates coaching sessions
• Sign up associates and provide study material for any applicable ASE certifications
• Proper scheduling of the team to meet customer needs during all hours of operation
• Effectively communicate with the team throughout the day, during daily huddles and bi-monthly store meetings
• Monitor e-mail frequently for customer appointments and communications
• Train, support and deliver the 5 for 5 process to educate customers about vehicle conditions and solutions
• Control dispatching and assignment of work orders to technicians using the guideline of the first available technician who can perform the work properly
• Attend off-site meetings and training sessions as needed, typically several times per year

Facility and Equipment Maintenance – Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances; ensures equipment is maintained and resources are available to meet customer needs; manages daily preparation of location, service desk, and equipment prior to start of business and the recovery/securement of location and unclaimed customer vehicles at close of business day;

maintains a clean service department throughout the business day; inspects customer waiting area and parking lot for cleanliness daily; records facility or equipment issues in the appropriate database.

Procedural Compliance – Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities – Performs other functions as required. Communicates with other levels of management as needed to ensure compliance with service standards and company policies; serves as policy administrator in assigned location.

Schedule – The standard expectation is 5-day work and minimum 50 hours per week.

Attendance – Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by management team.

Knowledge, Skills, and Abilities

• Strong people management and leadership skills, motivational, supportive, assertive and decisive
• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry

Minimum Education al and/or Experience Level

• Two years related experience in…