Operations Manager

COMPANY OVERVIEW

Morton & Furbish Vacation Rentals & Real Estate is a family-owned company based in Rangeley, Maine, managing 300+ vacation rental homes throughout the area. We work closely with homeowners, guests, vendors, and a large local team to deliver consistently high standards of care year-round. Our culture is built on accountability, teamwork, hospitality, and respect. Leadership here is hands-on, communication matters, and doing things the right way for our guests, homeowners, and employees is non-negotiable.

As our portfolio continues to grow, we are looking to hire an Operations Manager to lead, support, and oversee our field operations. This is a well-paid, senior leadership role for someone who thrives in a fast-paced environment and enjoys working with people just as much as solving problems.

The Operations Manager will oversee the day-to-day operations of our vacation rental program, including housekeeping, maintenance, and property care. You will lead and support 30+ employees, manage multiple projects at once, and work closely with senior leadership to ensure operations run smoothly, properties are well cared for, projects are completed efficiently, and employees feel supported and respected.

A working knowledge of construction, property maintenance, or project management is strongly preferred, along with experience managing project timelines, vendors, invoicing, and billing.

• Lead, manage, and support a large operations team across multiple departments
• Set clear expectations while maintaining a positive, respectful work environment
• Handle performance management, coaching and conflict resolution
• Foster strong morale and teamwork across a diverse staff

• Work closely with housekeeping, maintenance, and field teams to ensure work is completed accurately and on time
• Oversee daily operations, including scheduling, vendor coordination, seasonal readiness, and urgent issues
• Manage multiple maintenance and improvement projects simultaneously
• Review and oversee project invoicing, billing, and cost tracking
• Deliver high-quality service to guests and homeowners through clear communication and proactive problem-solving

• Keep senior leadership informed with regular updates and key communications
• Maintain organized systems for tracking work orders, projects, and expenses
• Identify practical, real-world operational improvements as the company grows

• 1+ years proven leadership experience managing 30+ employees
• Working knowledge of invoicing, billing, and job costing
• Exceptionally organized with strong time-management and prioritization skills
• Confident communicator who works well with a wide range of personalities
• Upbeat, hardworking, kind, and empathetic leadership style
• Comfortable being hands-on and present in the field
• Calm under pressure and able to make decisions quickly
• Tech-savvy and comfortable learning property management or operations software

Annual Salary: $65,000 - $85,000

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Relocation Assistance options for the right candidate

Full-time, year-round position. Availability for occasional weekends, peak seasons, and urgent situations as needed.