Commercial Store Manager

Sullivan Tire, an employee‑owned company, is currently seeking a Commercial Store Manager to join our team in Shawmut, ME. The Store Manager manages the assigned service location to ensure optimal performance and profitability while delivering the highest quality of service and customer satisfaction to grow business. This individual will provide service support to the sales effort while adhering to safety rules and good business practices.

The position works closely with management to increase profitability through improved efficiencies and productivity levels, and adheres to internal controls, policies, and procedures.

• Responsible for meeting or exceeding established objectives in the areas of service, units, profitability, and employee and customer satisfaction for assigned service location. Utilizes all informational tools and software to control expenses and maintain optimal productivity and workflow levels.
• Lead, coach and direct staff to ensure optimal performance. Sets expectations and communicates regularly with staff on goals, customer satisfaction, safety, training while ensuring that policies and procedures are followed.
• Recruit, train, motivate, develop, and retain qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
• Deliver quality work on time, every time to the customers to ensure long term growth in sales/service and profits.
• Work with other departments (sales, marketing, distribution, corporate, etc.) to grow business and increase sales for the assigned store location.
• Maintain a safe and clean store environment. Follow all operation procedures to protect assets (i.e., OSHA rules, hazardous waste, security system, and filing timely paperwork).
• Assume other responsibilities as needed.

• Minimum of a high school diploma with 3–5 years of commercial tire/service experience.
• 2 years of prior supervisory experience preferred.
• TIA certification required.

• Results‑oriented with strong customer service skills.
• Demonstrated staff leadership, management and mentoring skills—ability to coach, influence, and motivate.
• Strong written and verbal communication skills.
• Ability to build internal and external key relationships.
• Solid problem‑solving and conflict resolution skills.
• Proven ability to work independently as well as part of a team.
• Solid understanding of internal computer software systems (i.e., Maddenco, Microsoft Suite, Top Dog, etc.).
• Certified Sullivan Commercial training.

• Health Insurance—Medical, Vision, and Dental.
• Life and Disability Insurance.
• Paid Holidays, Personal Time, and Vacation Time.
• Discounted Services.
• Employee Owned! ESOP—Employee Stock Ownership Plan.
• Flexible Spending.
• 401(k) with Company Match.

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!