GM Coach; Non-Complex - WM

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback. Tours to teach, communicate, and collaborate with all levels of associates regarding store operations utilizing technology and business initiatives. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

• Drive the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, and promoting a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential; coordinate job-related activities and assignments by developing and maintaining relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs; identify and communicate goals and objectives, build accountability for and measure progress in achieving results, and identify improvement opportunities.
• Ensure compliance with company policies and procedures, support company mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.
• Respect the Individual and build high-performing teams that embrace differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging.
• Attract and retain talent, empower and develop talent, and recognize others’ contributions and accomplishments.
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world.
• Serve customers and members by delivering results while putting the customer first, making decisions based on data insights and analysis, balancing short and long-term priorities, and considering all stakeholders when making plans.
• Strive for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, and adopting new technologies and skills.

• 2 years of college, OR 1 year’s retail experience and 1 year’s supervisory experience, OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements: current state-issued Certificate of Eligibility.
• Requirement to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising…