Training and Development Manager; Bank​/Req Onsite

Position: Training and Development Manager (Bank)/Req #1182) Onsite Only
Location: Shapleigh

Training & Development Manager
Department:
Training & Development

Reports to:

Chief Deposit Officer
Supervises:
Training Manager
Status:
Full-Time / Exempt / Onsite in Sanford
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior customer experience expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Partners Bank is seeking a dynamic and strategic Training & Development Manager to lead the design, development, and delivery of innovative learning programs that strengthen employee performance, elevate customer experience, and drive business growth.
This role is responsible for building a comprehensive training framework that supports sales effectiveness, cross-functional knowledge, leadership development, and business development skills across the organization. The ideal candidate is a collaborative leader who is passionate about developing people, enhancing customer experience, and fostering a strong, relationship-driven community banking culture.
Summary for the Training and Development Manager:
Training Strategy & Program Development
Design and implement a comprehensive training and development strategy aligned with the Bank's strategic goals
Develop structured onboarding, cross-training, and continuous learning programs for all roles
Build and maintain training curriculum focused on deposit growth, lending knowledge, and relationship banking
Assess training needs across departments and develop targeted learning solutions
Sales & Customer Experience Training
Create and deliver impactful sales training programs that promote relationship-based selling and deepen customer engagement
Lead initiatives to enhance customer experience, ensuring employees consistently deliver exceptional service
Partner with leadership to reinforce a strong sales and service culture across all branches and customer contact points
Leadership & Management Development
Experienced with the development of management/leadership training programs to develop current and emerging leaders
Provide coaching and development resources focused on effective communication, accountability, team engagement, and performance management
Support succession planning by identifying and developing high-potential employees
Cross-Training & Operational Excellence
Promote and implement cross-training initiatives to improve operational flexibility and employee knowledge
Ensure employees have a strong understanding of bank products, services, and processes across departments
Collaborate with Compliance and Risk teams to ensure all training meets regulatory requirements
Business Development Support
Partner with business lines to develop training that supports business development efforts, including community engagement and relationship building
Equip employees with tools and confidence to identify new opportunities and expand existing relationships
Support community banking initiatives through education and engagement strategies
Program Management & Evaluation
Manage training schedules, materials, and delivery methods (in-person, virtual, and self-paced)
Measure training effectiveness using feedback, performance metrics, and business outcomes
Continuously improve programs based on data, employee feedback, and evolving business needs

Job Requirements for the Training and Development Manager:
Bachelor's degree in business, education, human resources, or related field (or equivalent experience)
Minimum of 5–7 years training & development experience, preferably in banking/financial services
Proven experience in:
Sales training and coaching
Leadership and management development
Customer experience training
Cross-functional training initiatives
Connecting job function to Bank profitability
Strong leadership and facilitation skills with the ability to engage diverse audiences
Deep understanding of relationship banking and business development principles
Ability to translate strategy into actionable training programs
Excellent communication, presentation, and interpersonal skills
Strong organizational and project management abilities
Passion for employee development and building a high-performance culture
Work Environment
In office position, with travel to branch locations across Maine and New Hampshire as needed
Occasional evening or weekend events to support training or community engagement initiatives
This

Job Description for the Training and Development Manager st describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Our generous benefits are listed on our website:
Partners.

Bank/about/careers/

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