Technical Field Service Manager; Servicechef, Patientövervakning

Technical Field Service Manager (Service chef, Patientövervakning)

As a Technical Implementation Manager, you will be responsible for our installations, operational service deliveries for Hospital Monitoring Systems in Sweden. Another central part of the role is leading a team composed of Technical Implementation Specialists and Field Services Engineers, and ensuring high level of teamwork and engagement levels.

As a part of this you are responsible for:

• Planning and leading the team, ensuring effective installations with high quality.
• Recognize customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs
• Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations
• Working with district sales and project management to provide value added projects installations of solution
• Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area
• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level

To succeed in this role, you should have the following skills and experience:

• Prior experience of technical field service and maintenance, preferably from Med Tech industry
• 2 - 5 years people leadership experience, ideally managing engineers or technicians
• Education in Health Science or Engineering (bachelor/master level) is a must have
• Self-starter and result driven with strong personal ownership
• Team player and experience from cross-functional work with great communication skills
• Fluency in English and Swedish – both verbally and in writing is a must have

The successful candidate will ideally be based in the Stockholm area and will be flexible to travel to customer sites with Sweden as required.