Accounts Payable Supervisor-Expense

Accounts Payable Supervisor

• Supervises, trains, develops and motivates Expense Payables team of Coordinators & Specialists.
• Ensures all expense invoices and Service Now tickets are processed within defined service level agreements and according to departmental guidelines/procedures.
• Ensures integrity and compliance of all company guidelines and departmental procedures by reviewing daily productivity/KPI reporting and audit results of monthly reports, error logs, etc.
• Conducts regular one‑on‑one sessions with Coordinators & Specialists to review KPI’s and errors monthly to determine need for additional training or corrective action.
• Performs general supervisory duties including interviewing, ensuring new employees are properly trained, conducting new employee & performance evaluations, coaching, coding/approving timesheets, and handling employee relations issues.
• Provides direction regarding meeting and exceeding departmental goals.
• Evaluates current processes and makes recommendations for process efficiencies/improvements.
• Prepares daily and monthly departmental reporting.
• Conducts group training to further educate specialists in their job responsibilities.
• Manages overtime requirements by determining when overtime is necessary and ensures supervisory coverage.
• Ensures all month‑end requirements are met for A/P Close deadline.
• Researches, responds, and resolves 2nd level inquiries from subsidiaries.
• Monitors Service Now items in all Expense Payables Group queues to ensure SLA is met.
• Researches, troubleshoots, and resolves issues & Service Now tickets for Expense Payables Department.
• Responds to inquiries and provides excellent customer service to location personnel.
• Assists with managing Cognizant relationship, questions, and training.
• Assists internal/external auditors and provides information as required.
• Troubleshoots computer/software problems and works as liaison to IT personnel.
• Completes additional tasks and projects as assigned by Management.

• People Soft experience preferred; 2+ years supervisory experience.
• A firm understanding of basic AP and accounting principles.
• Excellent research and resolution skills.
• Strong math aptitude and analytical ability.
• Process improvement skills.
• Exceptional oral and written communication & customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work on multiple assignments with competing priorities.
• Self‑starter, able to work in fast‑paced environment.
• Strong work ethic and self‑motivation skills.
• Team player, positive attitude.
• Conflict management skills.
• Strong PC/Excel knowledge.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.