Office Technician

Location:
Unity, ME (Hybrid)
Compensation: $30.00 – $31.00 / Hour

Why Direct Communications?

We offer 75 years of stability with a startup mindset. We believe in taking care of our people so they can take care of our customers. Our benefits are industry-leading, featuring Health/Dental/Vision for $0.50 per paycheck and a 6% 401(k) match.

The Opportunity

We are seeking an "Ideal Team Player" to serve as the architect of our ISP operational backbone. You will manage network design, security infrastructure, and core ISP operations.

• Architect & Implement:
  Lead strategic planning and operation of wired/wireless networks and unified communications.
• Master the Core:
  Configure LAN/WAN and Telco/ISP equipment, including enterprise servers (VMs).
• Proactive Monitoring:
  Solve system issues before they impact customers and maintain detailed technical documentation.
• Drive Innovation:
  Optimize the network using DWDM, BGP, OSPF, and VoIP; prepare for MPLS and Segment Routing.
• Technical Leadership:
  Serve as the lead contact for vendors and the primary technician for high-level troubleshooting and special circuits.

• Hungry:
  Self-motivated and energy-driven, valuing documentation as much as the "fix."
• Humble: A collaborative worker who defines success by the team's achievements.
• People Smart:
  High EQ with the ability to diffuse high-tension situations and build rapport.
• Strategic:
  Able to look beyond the surface to identify root causes.

• Education:
  
  Bachelor’s in CS/IS or equivalent experience; CCNA/CCNP is a significant plus.
• Experience:
  
  8+ years supporting complex LAN/WAN and Telecommunications networks.
• Technical Knowledge:
  Deep expertise in TCP/IP, routers, switches, VLANs, FTTH, and DSL. Familiarity with EVPN and Pseudowire preferred.
• Requirements:
  Valid Driver’s License with a clean record; must pass a pre-employment drug screening.

• Unbeatable Coverage:
  Medical/Dental/Vision for $0.50/paycheck.
• Retirement: 401(k) with 6% company match.
• Time Off: 14 days PTO (Year
  1) + 10 paid holidays.
• Support:
  Company-paid Life/Disability insurance and Financial Wellness support.
• Development:
  Professional and Personal Tuition Reimbursement.
• Perks:
  Free internet (within service footprint).

Direct Communications is an Equal Opportunity Employer and provider.