Senior Account Manager

• Serve as the primary strategic point of contact for important and complex client accounts
• Build trust through clear communication, sound judgment, and reliable follow-through
• Lead strategic conversations aligning marketing efforts with client objectives
• Surface challenges and identify growth opportunities
• Own projects from scoping and timelines through approvals and final delivery
• Collaborate with project managers, creatives, digital marketers, and other internal teams
• Mentor and support account managers and coordinators
• Lead meetings, manage client communications, and streamline feedback loops
• Advocate for clients’ goals and brand vision across deliverables
• Develop long-term strategic plans and actionable roadmaps
• Communicate the value of paid ads, email marketing, SEO/SEM, organic social, and analytics
• Identify account growth opportunities and lead proposals, scopes, agreements, pricing, and negotiation conversations

• Based in New England
• 5+ years of experience in account management or strategy roles at a creative, branding, or marketing agency
• Experience managing complex accounts or mentoring junior staff
• Candidates without agency experience will not be considered
• Strong understanding of paid ads, email, SEO, social, and analytics
• Skilled at leading high-stakes client conversations, presenting work, managing expectations, and navigating difficult conversations
• Ability to identify and address challenges and proactively identify opportunities for account growth
• Ability to manage multiple client relationships and projects simultaneously
• Comfortable working cross-functionally, mentoring less experienced colleagues, facilitating collaboration, and aligning diverse perspectives
• Interest in staying current on industry trends, tools, and best practices
• Ability to occasionally meet in person with clients or team members
• Collaborative, entrepreneurial, curious, humble, and comfortable with mentorship responsibilities

Demonstrates expertise in account management and strategic planning, with a strong focus on client communication, project ownership, and mentorship. Proficient in leveraging marketing strategies such as paid ads, email marketing, SEO/SEM, and analytics to drive account growth and align with client objectives.

• Account Management
• Strategic Planning
• Client Communication
• Mentorship
• Marketing Strategy

• Paid Ads
• Email Marketing
• SEO
• SEM
• Analytics
• Project Management
• Proposal Development
• Negotiation
• Client Relationship Management
• Strategic Conversation

• Clear Communication
• Sound Judgment
• Collaboration
• Problem Solving
• Mentorship

• Creative Agency
• Branding
• Marketing
• Client Objectives
• Growth Opportunities
• Cross-Functional Collaboration
• Industry Trends
• Feedback Loops
• Complex Accounts
• Client Advocacy