Grooming Salon Manager

Job Title

Grooming Salon Leader – Petco

• Oversee day‑to‑day grooming salon operations, ensuring smooth workflows, efficient scheduling, and optimal grooming capacity.
• Recruit, hire, train, and supervise a team of groomers, providing coaching, performance evaluations, and fostering a positive work environment.
• Manage grooming schedules to maximize productivity while meeting customer demand and maintaining coverage during peak hours.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth and boost profitability.
• Interact professionally with pet parents, provide exceptional customer service, address inquiries, offer grooming recommendations, and resolve issues promptly.
• Stay current with grooming industry trends and best practices to continually enhance your skills and those of your team.
• Provide professional grooming services—bathing, drying, brushing, cutting, nail trimming, ear cleaning, and gland cleaning—adhering to breed standards and company policies.
• Operate and maintain grooming instruments, assess individual pet needs, and educate pet parents on maintenance and care practices.
• Ensure the safety and well‑being of all animals, monitor for signs of discomfort or illness, and report concerns to owners and management.
• Maintain a clean and safe grooming area, perform daily and weekly sanitation, and follow Petco hygiene policies.
• Uphold Petco’s grooming policies, standards, and guidelines, holding team members accountable for safety and quality.

• At least 2 years of experience as a professional groomer and/or completion of a technical grooming training program.
• Strong leadership skills with a desire to train and develop people; 1–2 years of prior salon management experience preferred.
• High‑school diploma or GED preferred, though not required.
• Excellent verbal and written communication skills for interactions with pet parents and team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Proficiency in breed‑specific cuts, styling techniques, and grooming standards.
• Passion for animals and commitment to a career in pet grooming.
• Strong decision‑making and problem‑solving skills, able to handle moderately complex situations with guidance.
• Results‑driven focus on salon productivity, performance, growth, and improvement.
• Attention to detail, ensuring services are executed accurately and to the highest standards.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Availability to work full time (minimum 35 hours per week), including weekends, evenings, and holidays as required.

• Competitive pay plus incentive based on salon performance and tips.
• Medical, dental, vision, and other insurance benefits.
• 401(k) retirement plan.
• Paid time off.
• Petco discounts.
• All necessary supplies and equipment provided.
• State‑of‑the‑art grooming equipment and facilities.
• Opportunities for career development and growth, including mentoring and instructor roles.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.