Client Service Representative - Blue Hill, ME

Who we are

Maine Coast Veterinary Hospital & Deer Isle Veterinary Clinic are Hiring a Client Service Representative (CSR)!

Position Details
Role: Client Service Representative (CSR) with Opportunity for Cross-Training in Veterinary Support Roles
Status: Part-time
Compensation: Competitive and based on experience
Schedule: Thursdays and Fridays, 20hrs/week
Locations: Maine Coast Veterinary Hospital in Blue Hill, ME, and Deer Isle Veterinary Clinic in Deer Isle, ME

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation based on experience, with opportunities to grow your skills and responsibilities over time

Wellness & Peace of Mind: Paid time off and employee pet-care discounts, with benefit eligibility based on employment status and hours worked

Professional Growth & Recognition: Continuing education, hands‑on cross‑training, career development, and opportunities to learn veterinary support skills alongside our medical team

Lifestyle Perks You’ll Appreciate: A supportive, collaborative team environment where your contribution matters and your professional growth is encouraged

Do you love helping people, caring for animals, and being part of a team that genuinely supports one another? Maine Coast Veterinary Hospital and Deer Isle Veterinary Clinic would love to meet you!

We’re looking for a compassionate, organized, and motivated Client Service Representative (CSR) to join our growing team. This role is about much more than answering phones and scheduling appointments. Our CSRs are at the heart of the client experience, helping pet owners navigate everything from routine wellness visits to urgent and emotional situations with professionalism, empathy, and kindness.

We’re also looking for someone who is excited to learn. For the right candidate, this position offers opportunities to cross-train in veterinary support responsibilities and gain hands‑on experience working alongside our medical team. If you’re interested in building a long‑term career in veterinary medicine, this is a great place to grow.

Why You’ll Love It Here

• A supportive, collaborative veterinary team
• Full-time and part-time opportunities
• Opportunities to cross-train beyond the front desk
• Hands‑on exposure to veterinary support and patient‑care responsibilities
• Continuing education and professional development opportunities
• A workplace that encourages learning and career growth
• Employee pet‑care discounts
• Paid time off for eligible employees
• The opportunity to make a meaningful difference for pets and the people who love them

What You’ll Do

• Welcome clients and patients with warmth, compassion, and professionalism
• Schedule appointments and help coordinate patient care
• Answer phones, emails, texts, and client inquiries
• Support clients during routine, urgent, and emotionally challenging situations
• Maintain accurate and up‑date client and patient records
• Support patient check‑in and checkout processes
• Process payments and assist clients with billing questions
• Communicate effectively with veterinarians, technicians, and fellow support team members
• Help keep reception and other client‑facing areas clean, organized, and welcoming
• Stay organized while managing multiple priorities in a busy veterinary environment
• Contribute to a positive, supportive, and team‑focused hospital culture

Opportunities to Cross‑Train & Grow

Depending on your experience, aptitude, interests, and hospital needs, you may have the opportunity to cross‑train in veterinary support areas such as:

• Animal handling and restraint
• Patient‑care support
• Treatment and nursing assistance
• Surgical and procedural preparation
• Kennel and husbandry care
• Medical record support

These cross‑training opportunities can help you build practical veterinary skills, learn directly from the…