Restaurant Supervisor - Earth at Hidden Pond

Overview

Join the team at Earth at Hidden Pond in beautiful Kennebunkport as a Restaurant Supervisor and help create exceptional farm‑to‑table dining experiences in a serene woodland setting. Earth is seeking a motivated and hospitality‑driven leader who thrives in a fast‑paced environment and is passionate about delivering outstanding guest service. In this role, you will support daily restaurant operations, guide and mentor front‑of‑house staff, and ensure every guest enjoys the warm, attentive service and thoughtful culinary experience that Earth at Hidden Pond is known for.

• Open restaurant duties such as turning on lights, inspecting property, unlocking doors, counting bank bags and distributing to necessary employees, etc.
• Ensure scheduled employees have arrived timely to their shift; communicate absences and rectify by filling shifts as needed.
• Assign servers to sections and distribute floor plans.
• Conduct pre‑shift meetings daily and communicate necessary information to staff such as safety reminders, VIPs in house, reservations on the books, side work and deep cleaning goals, etc.
• During shift, act as a server, busser, host, food runner, and support each position based on business needs.
• Collect closing reports and close out with the team each shift; use proper cash handling and make cash drops as required.
• Contribute to daily communication reports.
• Close duties including turning off lights, inspecting property, turning off mechanical items, cleaning the restaurant, resetting tables, ensuring the bar area is clean and sanitized, ensuring all side work is completed, and locking doors.
• Assist in interviewing candidates as requested.
• Assist with initial and ongoing training for new hires, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc.
• Ensure proper inventory and effective ordering; manage special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management, keeping par levels, and completing monthly inventory.
• Assist with in‑house events; prepare food and beverages, assist with room set up, AV, bar, and directing rental services.
• Assist with in‑house breakfast program as scheduled.
• Assist manager with collection and coding of invoices as requested.
• Ensure compliance with all F&B operational procedures; work with the F&B Director on development of SOPs as needed.
• Intentional guest engagement through "touching tables" and ensuring guest satisfaction at all times; assist servers with guest service issues and customer recovery efforts; suggest elevated guest service opportunities for VIPs and special occasions.
• Expedite food regularly, practicing and training for proper timing of food courses.
• Assist in all in‑house cash revenue and proper cash handling procedures; make cash drops as directed by accounting.
• Ensure team is educated on all tip pool and service charge distribution policies; manage fair, consistent distribution of tips and SCs.
• Coordinate workflow to ensure a smooth‑running operation.
• Assist team members to promote a positive teamwork environment; all leaders are expected to perform any duty of their own employees. Supervisors should be present on the floor and assisting their teams in all operation needs at peak service times.
• Practice conscious knowledge of food allergies and safety in preparation.
• Responsible for comp and void privileges and approving active promotions and gift card/certificates.
• Attend all scheduled meetings and training sessions.
• Monitor and delegate to subordinate team members to ensure they remain busy during their shift; create an ongoing list of tasks ahead of time for use during slower…