Retail Associate

Title: Retail Associate

Reports to: Retail Manager

Department: Retail

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Assist customers making selections by building customer confidence; offering suggestions and opinions
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Achieve established sales goals
• Participate in closing, opening procedures
• Participate in daily cleaning/maintenance duties
• Strict adherence to all store policies
• Contribute to a positive environment where all employees trust and respect each other
• Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
• Other duties per the Duties checklist and as assigned

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.

• High school diploma or equivalent
• Demonstrated ability to handle general math
• Minimum 1 Year Retail Sales Experience Preferred
• Minimum 1 year experience with POS systems preferred

• Entry level

• Full-time

• Sales and Business Development

• Hospitality

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