GM Coach; Non-Complex - WM

55 Thomaston Commons Way
Thomaston, ME

Job : R-2511638

Salar
ry: $65,000 - $80,000/yr

Employment Type:

Regular/ Permanent

Leads and develops teams effectively by teaching training and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following the One Best Way OBW service model, managing and supporting customer service initiatives such as store of the community and community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job‑related activities and assignments, develops and maintains relationships with key stakeholders, supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability and measures progress in achieving results, identifies and addresses improvement opportunities, demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state‑specific requirements, a current state‑issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job‑required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including the responsibility of performance management, mentoring, hiring, and firing.

• Discount Card – 10% off on most regular‑priced items and fresh produce in‑store and on select items at
• Live Better U – 100% covered tuition and books; 60+ programs for Associates.
• Medical, dental, vision, and wellness programs for you and your family.
• Access to mental health resources and assistance programs.
• Training, leadership programs, and clear paths to advance.