Account Manager, Customer Success Retention

Overview

Employer Industry: Education Technology

Why consider this job opportunity:

• Competitive salary with opportunities for bonuses based on performance
• Opportunity for career advancement and growth within a global leader in labor market insights
• Work with a diverse range of higher education clients and stakeholders
• Collaborative and supportive work environment focused on driving client success
• Engage in impactful work that contributes to economic prosperity and mobility

• Own retention and renewal outcomes for a defined portfolio of higher education clients, ensuring high renewal rates and preventing churn
• Lead renewal strategy discussions well in advance of contract end dates, including pricing negotiations and value articulation
• Build trusted advisor relationships with key client stakeholders and lead structured account planning
• Monitor account health and usage trends, intervening proactively to support long-term retention
• Identify and advance opportunities for expansion, cross-selling, and upselling aligned with client needs

• Minimum of 3 years of experience in a Customer Success or Account Management role within a SaaS or technology environment
• Proven track record of owning renewals and retention, including experience with renewal planning and pricing discussions
• Experience managing annual and multi-year contracts
• Strong communication, negotiation, and relationship-management skills
• Highly organized and proactive, with the ability to use data to inform strategy discussions

• Experience supporting higher education clients or similarly complex, relationship-driven customers
• Familiarity with data analytics and reporting tools to support renewal conversations
• Demonstrated ability to articulate value to clients and maintain strong relationships

#Education Technology #Customer Success #Account Management #Career Growth #Diversity And Inclusion

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