Manager of Communications and Member Services Job Calais Maine USA,Sales

Location: Calais

Eastern Maine Electric Cooperative (EMEC) invites applications for the position of Manager of Communications and Member Services.

EMEC is a financially sound and operationally strong consumer‑owned electric distribution cooperative headquartered in Calais, ME. EMEC employs 35 extremely dedicated team members. EMEC serves 13,000 residential, seasonal, and businesses in Eastern Maine.

Responsibilities

Develops and implements communication strategies that advance the cooperative’s goals and values.

Develops and edits printed, audio, video, and online materials, including official notices, brochures, bill inserts, newsletters, and user guides.

Interacts with stakeholders in the community.

Provides communications with the media.

Leads the planning and oversight of the Annual Meeting of the co‑op membership.

Oversees the elections of board members from the communities served.

Guides co‑op employees in member support as needed.

Provides escalation for unresolved consumer issues, investigating circumstances and proposing solutions consistent with procedures, precedents, laws, and regulations, mediating between differing perspectives, and deciding resolutions.

Administrates Maine’s Electric Co‑op Youth Tour, which sends student leaders to Washington, D.C. as part of the national Electric Co‑op Youth Tour.

Communicates with the consumers regarding Cooperative matters, including during power outages.

Qualifications

Sound judgment and strategic thinking;
Experience in strategic communication, media relations, and crisis communication;
Excellent written and verbal communication skills;
Ability to communicate complex technical, financial legal, and regulatory information in a clear, member-friendly manner
Familiarity with software for publications, editing photos, audio and video recording, and web publishing, as well as the Microsoft Office suite.

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