Inside Sales Representative

With over 34 locations throughout the Northeast, Portland Glass is a trusted leader in glass repair and replacement. We’ve built our reputation on delivering exceptional, reliable service—and we take pride in being part of the Neighborly family of brands.

As part of Neighborly, we connect customers to skilled professionals who repair, maintain, and enhance homes and businesses. Backed by over 40 years of experience, our teams are helping redefine the home services industry. Here, you won’t just have a job, you’ll have the opportunity to make a real impact in your community every single day.

Bring your passion. Build your future. Make a difference with us.

As an Inside Sales Representative on the Portland Glass team, a typical day for you will include:

• Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
• Provide excellent customer service by answering questions, explaining services, and helping customers understand next steps.
• Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
• Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
• Partner with Portland Glass shops and field teams to coordinate job details, availability, pricing, and scheduling needs.
• Maintain accurate customer, job, quote, and follow-up notes in company systems.
• Review job estimates and quotes with customers, addressing questions and helping move work forward.
• Support sales growth by identifying customer needs and recommending appropriate Portland Glass services.
• Handle administrative tasks tied to customer orders, scheduling, documentation, and communication.
• Help create a positive customer experience that reflects Portland Glass’s reputation for reliable service and community-focused support.
• Admin duties such as:
  Scheduling glass installations, placing orders, receiving product, collecting payments, invoicing, communicating with insurance companies, etc.
• Perform other duties as required.

• Ability to build rapport with customers, actively listen to their needs, and deliver a positive service experience.
• Demonstrates patience, professionalism, and a customer-first mindset.
• Strong verbal and written communication skills.
• Comfortable handling inbound and outbound phone calls, explaining services, and following up on quotes and inquiries.
• Ability to confidently recommend solutions, overcome objections, and convert inquiries into scheduled appointments or sales opportunities.
• Comfortable asking for the business and following up consistently.
• Capable of managing multiple customer requests, quotes, appointments, and follow-up activities simultaneously.
• Maintains accurate records and documentation within company systems.
• Demonstrates urgency and accountability in responding to customers, completing administrative tasks, and managing a high volume of leads.
• Consistently follows through on commitments and customer communications.
• Education: High school diploma or GED required
• Experience: Previous sales experience is strongly preferred

• Competitive Pay: Commensurate with experience
• Schedule / in-office requirements: Monday to Friday in office for standard core working hours

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.

The Associate should be able to stand, sit in an office space, lift 50lbs on occasion, communicate, lift computer equipment, supplies, and…