Security Shift Manager

Overview

Title:

Security Shift Manager

Requisition #: 3621

Location:

Oxford, ME, US, 04270

Property:
Oxford Casino

Pay Range: 48000

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has grown since it opened in 2012. The casino offers 23 table games and over 900 slot machines, 2 restaurants (the Ox Pub and the Oxford Express), and a 107-room hotel with 6 suites. The core values are safety, cleanliness, compliance, and friendliness.

• Responsible for the shift operation of the Security department activities and personnel.
• Oversees safety, security, and assistance of team members, guests, and company during the assigned shift.
• Monitors the activities of all security personnel during the shift to ensure compliance with department and company policies and procedures.
• Schedules, evaluates, and monitors subordinate personnel. Assigns work, grants overtime (with security manager’s approval), early outs, disciplines team members, and recommends wage increases and promotions.
• All Security officers report to the Security Shift Manager; all Security Shift Managers report to the Security Manager.
• Must be 21 years of age and able to obtain/maintain appropriate licensing from the Maine Gaming Commission.
• Demonstrates security enforcement ability and possesses investigative skills and experience. Maintains legible and coherent written communication as required.

• Oversees the safety and security of all customers, team members, and company assets during the shift.
• Monitors activities of security personnel to ensure compliance with department and property policies.
• Promotes a working environment where personnel can perform duties within guidelines, procedures, and laws.
• Maintains confidential handling of information; provides clear incident reports, daily logs, and documentation; investigates and follows up on shift reports.
• Promotes effective communication to staff and management regarding property activities.
• Assists in performing duties of subordinates as required.
• Responds to medical crises, provides first aid, and notifies emergency medical services as needed.
• Acts as liaison between law enforcement and casino management.
• Conducts emergency drills within the security department.
• Provides support and guidance to casino departments and personnel as needed.
• Maintains understanding of gaming laws, state regulations, departmental policies, procedures, and internal controls.
• Mediate and resolve issues for employees and guests and maintain effective communication across the department.
• Identifies operational and organizational opportunities and works with security upper management to implement solutions.
• Attends all company required mandatory training classes when scheduled.
• Responsible for key control and inventory of all sensitive keys and operation of the key watcher; controls access and personnel entries.
• Understands and operates the SAFLOK program; ensures locks are programmed and operational.
• Replaces damaged keys and maintains inventory/logs in the spare key box.
• Verifies shipments and inventory of cards, dice, and chips; ensures proper destruction of keys/cards/dice.
• Ensures visitors, vendors, and contractors are logged and accounted for on Oxford Casino property.
• Assumes shuttle operations in the absence of the Transportation Manager.

• Previous Security Officer experience required.
• Understanding of gaming laws, state regulations, internal controls, and departmental policies and procedures.
• Strong report writing skills.
• Ability to deescalate conflict and provide conflict resolution.

• Requires ability to stand and walk for extended periods, climb, reach, push and pull, and lift objects.
• Must be able to lift 40 lbs and push/pull a wheeled cart weighing up to 300 lbs; may exert up to 50 lbs of force occasionally, and up to 20 lbs frequently, and up to 10 lbs constantly.
• Work environment may include prolonged loud noise and confined spaces; need ability to remain composed during difficult or emergency situations; position may require exposure to extreme weather conditions.

The preceding job description is intended to indicate the general nature and level of work performed by team members in this role and is not a comprehensive inventory of all duties, responsibilities, and qualifications.

#Oxford Casino

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive place to work; we value diversity and collaboration to propel our team toward its vision.