Maintenance Technician II

Job Overview

Under general supervision, performs precision tune‑ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Location Address: 707 Nursery Rd, Linthicum Heights, MD 21090.

Pay:
Hourly Rate + Incentives.

• Works under general supervision to perform maintenance calls.
• Performs routine precision tune‑ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects and performs limited diagnostics on equipment to identify potential problems and prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Using a hand‑held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.
• Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer and calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and processes, ensuring that the company vehicle is properly stocked.
• Performs similar or other duties as needed or assigned.

• High school diploma or GED with additional training and 2+ years’ experience in HVAC, with technical training certification preferred.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on air conditioning equipment.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.
• Ability to stand, walk, climb ladders, and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300‑lb load‑capacity rated ladders with a 30‑lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

• Top pay for top performers, including incentive and bonus opportunities (depending on the position).
• Generous PTO: 24 paid days off within your first year of employment (vacation, personal holidays, and national holidays).
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