Case Manager

Position

Case Manager

West Roxbury, MA

Monday-Thursday 8am - 4pm, Friday 7:30am - 3:30pm

$48,160

Lifeworks’ mission is to provide advocacy, empowerment, and opportunity to those we serve. As a member of our team, you will support adults with developmental and intellectual disabilities, offering creative opportunities and services in a rewarding and supportive environment. We provide competitive pay and excellent benefits.

• Promote optimal health for individuals through routine, preventive, and emergency health care; ensure work environments and Life Enhancement activities are safe, secure, and free from harm.
• Supervise, train and coach across all settings, including Life Enhancement Program activities, to increase individuals’ self-sufficiency and independence and meet the expectations of employers, volunteer sites, families, and the individuals supported.
• Provide education, training, counseling, guidance, and physical assistance when necessary to achieve each person’s goals in employment, education, social growth, health and wellness, communication skills, community mobility, and volunteerism.
• Develop, write and present annual Individual Support Plans (ISP’s) and subsequent support paperwork in consultation with supervisors; advocate for implementation of ISP plans to achieve employment and program goals.
• Perform case‑management duties including documentation of training and activities, maintenance of confidential files, and submission of required paperwork in accordance with agency procedures; attend regular meetings as needed.
• Remain flexible to necessary changes in work schedule and tasks as assigned by supervisors to cover individual needs.
• Maintain regular communication with individuals, ISP team members, family, guardians, advocates, and other stakeholders to facilitate consistent programming and support.
• Act as liaison between Lifeworks, employers, volunteer sites, and community-supported sites to ensure individuals meet all community expectations.
• Maintain confidentiality and professional demeanor with all individuals and staff.
• Provide transportation to and from community sites using Lifeworks or personal vehicles; staff are reimbursed at the agency mileage rate.
• Demonstrate good computer skills and willingness to learn agency computer programs for required documentation.
• Perform other duties and/or assignments as needed.

• Experience working with individuals with /DD.
• A Bachelor’s or Associate’s degree in a related field with two years of experience, or a high‑school diploma with five years of related human services experience.
• Spanish speaking is a plus.
• Must pass fingerprint background check, CORI, DPPC, and driving background checks.
• Valid driver’s license required.
• Valid MAP certification is preferred.
• Excellent verbal and written communication skills.

• 403(b) matching up to 3%
• $2,000 staff retention bonus after one year**
• Health insurance with two plan choices and 75% employer contribution
• 4.4 weeks of paid time off in the first year
• Long‑term disability and life insurance free for employees
• Tuition reimbursement
• Flexible spending account

Lifeworks, Inc. believes diversity strengthens the value of our workplace and communities. We are proud to be an Equal Opportunity Employer.

This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. The employee can be responsible for all other duties as assigned by a supervisor. Employment at Lifeworks is on an at‑will basis. This means that the employee or employer may terminate employment at any time, for any reason or for no reason and with or without prior notice.

Nothing in this job description or employee handbook creates an employment agreement, express or implied, or any other agreement between an employee and Lifeworks.