Community Navigator

Position Summary

This position supports the work of the YMCA, a leading nonprofit to strengthen the community.

• Collaborates with the Department Director to promote healthy living, social responsibility and youth development. Serves as a role model for other staff and participants.
• Creates and leads staff and volunteers in executing campaigns, programs and/or curriculum for the advancement of the Y while ensuring safety, licensing standards and the Y’s reputation and providing the highest level of customer service.
• Leads staff and/or volunteers in providing quality, safe programming while adhering to all standards and maintaining confidentiality.
• Manages client intake and conducts comprehensive information‑gathering interviews to assess client needs.
• Builds effective, authentic relationships with staff, participants, and community partners and connects them to the Y. Serves as the Y liaison on collaborative community outreach initiatives.
• Researches local, state, and federal services and assistance programs to determine the programs that are best suited to address individual client needs.
• Oversees community navigation help line.
• Ensures operations are safe and clean at all times, assisting the Department Director with staff and volunteers.
• Supports volunteer recruitment, communication, development, and management.
• Supports the Department Director in administrative activities, including tracking clients, referrals, data reports, conversations and developing reports for Town and County Administrators.
• Maintains a database of community resource and navigation services.

• Performs other tasks and projects as assigned.

• Mission Advancement:
  Embraces, incorporates and promotes the Y’s values in all aspects of job responsibilities by serving others and fulfilling community needs. Builds effective, supportive working relationships with peers, volunteers, and community members to promote volunteerism and fund‑raising efforts.
• Collaboration:
  
  Advocates for and institutionalizes inclusion and diversity throughout the organization. Works with people from all backgrounds, abilities, opinions, and perceptions, seeks other viewpoints through active listening, communicates effectively across the organization, participates constructively in meetings, and influences peers, volunteers and community members in developing optimal solutions.
• Operational Effectiveness:
  Leads staff in improving program operations under the Director’s direction. Demonstrates sound judgment through critical thinking, inquisitive learning and fact‑based reasoning. Identifies and recommends new approaches that foster continual improvement, sets goals, tracks achievements, and constructs constructive challenges to ensure optimal, pragmatic solutions. Reports all financial irregularities immediately and complies with all relevant policies and procedures, including preserving confidentiality of member, co‑worker and Y information.
• Communication:
  Communicates in an open, respectful, and honest manner with everyone, inside and outside the Y while maintaining confidentiality. Possesses oral, auditory and written communication skills appropriate for all ages and proactively communicates with coworkers regarding workflow, problems, and suggestions.
• Personal Growth:
  Pursues self‑development through learning to enhance skills and job performance. Demonstrates openness to change and seeks opportunities to lead projects that enhance team performance. Reflects on strengths, limitations and their impact on relationships.
• Education:
  
  Maintains current certifications and all professional education requirements.
• Professionalism:
  Presents self in a professional and neat manner, maintaining personal appearance and hygiene.

• 5-7 years of experience in a related field.
• CPR and First Aid certification required within 60 days of hire.
• Team player with superb interpersonal skills, able to work positively with co‑workers and the public and resolve conflicts as needed.
• Self‑starter capable of multi‑tasking, leading others, working independently and adapting to changing circumstances…