Operations Support Assistant and Delivery Driver

We are seeking a reliable, motivated, and detail-oriented individual to join our team as

Operations Support and Delivery Driver at Glidden Point. This role involves diverse activities so

you’ll never be bored! The applicant selected will work as an assistant to the Operations

Manager in this growing and enterprising business providing support in order fulfilment and as a

delivery driver in our box truck. In this role, you will be responsible for accurate order packing,

ensuring timely and accurate delivery of product to customers, upkeep of sanitation of work

spaces to keep product in compliance with safety regulations, and assisting with various farm

operations such as harvesting and gear maintenance. The ideal candidate will be meticulous and

systematic when preparing orders, comfortable performing customer-facing delivery tasks

independently, while also willing to work in a hands-on, dynamic, team environment on the

farm. This role is primarily indoors working in our operations department but you will spend a

small portion of your time outside helping our farm team.

• Interact with software systems to verify orders, create daily pack lists, and print shellfisht ags.
• Assist in order fulfillment under the direction of the Operations Manager by packing and labeling boxes/pallets.
• Ensure orders are processed correctly with accurate information for every customer and communicate any discrepancies to Operations Manager for correction.
• Maintain an orderly, safe, and sanitary work environment to ensure accurate order fulfilment and compliance with all safety regulations.
• Occasionally keep records of shipping and receiving when Operations Manager is unavailable.
• Monitor safety data including temperature of harvested oysters, received oysters, and cooler temperature, and complete all necessary paperwork to keep records for safety and compliance.
• Safely transport oysters from the farm to various clients, including restaurants, seafood wholesalers, and other customers.
• Ensure timely, accurate, and safe deliveries while providing excellent customer service.
• Handle all loading and unloading of oysters, ensuring they are transported properly to ensure compliance with all safety regulations regarding receiving temperature and handling of oysters include the task of icing down oysters when seasonally appropriate.
• Maintain a clean and organized environment, in the delivery vehicle as well as our farm workspace.
• Keep delivery vehicles in good working condition by filling necessary fluids, keeping up fuel levels, performing routine vehicle inspections, and promptly reporting any issues or out-of-the-ordinary occurrences to Operations Manager.
• Coordinate with harvesters and dealers from other oyster farms to prepare pickups based on orders.
• Uphold rapport with customers during deliveries.
• Monitor traffic and weather conditions to determine the best routes and adjust delivery schedules as needed.
• Keep accurate records of deliveries, including signatures and other required documentation. Must ensure all records which demonstrate safety compliance are filed in the proper location with relevant information such as date, time, and temperature.
• Collect payment from customers and reliably bring checks to designated locations.
• Communicate with Operations Manager regarding any delays, issues, or unforeseen circumstances. Must be reachable and reliably give information to Operations Manager such as location and ETA.
• Communicate with both Sales Director and customers to problem solve and troubleshoot issues that may arise.
• Assist with aspects of oyster farming, which includes harvesting, sorting, cleaning, and packaging oysters.
• Assist in farm maintenance, including repairing and maintaining farm equipment, as well as contributing to maintaining a clean and respectful workspace.
• Support any other tasks related to farm operations as requested by the farm manager or