Cabin Steward - Seaward Services - Alakai

Bar Harbor, ME, USA

Posted Monday, April 20, 2026 at 7:00 AM

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketing and website integration services for clients in the transportation,tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information,

The Cabin Steward will serve as the guest contact and liaison. The Cabin Steward is responsible for greeting guests, keeping the passenger deck clean before, during and after service and assisting with concession or retail store duties as required. Responsibilities include providing service in an efficient, courteous, and professional manner displaying a high standard of customer service. In all duties, the Cabin Steward will ensure prescribed safety and sanitation standards are constantly practiced.

This position will serve aboard a High-Speed Transport vessel which provides passenger and vehicle ferry service between Bar Harbor, Maine and Yarmouth, Nova Scotia.
Must have STCW basic training and VPDSD.

• Present professional level of customer service and appearance at all times.
• Assist with the stocking and set up of the passenger deck before, during and after the sailing as requested.
• Maintain safety and cleanliness of assigned work area at all times during shift, including immediately wiping up spills to avoid accidents, keeping passenger deck clean and tidy, and properly disposing of garbage and recyclable items.
• Assist with concession/retail shop operations, including delivering food/beverage and bussing tables.
• Maintain available condiment stocks for use by the customer.
• Sweep and mop the floor at the end of each shift.
• Follow all sanitation codes outlined in the vessel procedure manual
• Defer to, and act in support of the Purser or the ship’s Officers in the event of a real or simulated emergency.
• Participate in drills with marine and non-marine crew as directed.
• Assist all passengers.
• Responsible for the safe use of all equipment and cleaning compounds within your area.
• Report problems to the Chief Steward immediately.
• Must be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends.

• High School Diploma or Equivalent
• STCW/BST credential
• VPDSD
• Valid United States Passport
• Must be able to acquire and maintain a Transportation Worker Identification Credential (TWIC)
• Certified on shipboard security and crowd control (training will be provided by Seaward Services)
• CPR/AED/First Aid certification
• Copy of DD Form 214, if Veteran Status
• High Speed passenger vessel experience preferred
• Excellent reading, writing and verbal communication skills in English…