Delivery Dispatcher

Location: Hallowell, 21 Water Street, Hallowell, ME 04347, USA

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

• Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:
  • If a delivery cannot be made or completed
  • To resolve after hours service requests
• Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.
• Assigns same-day deliveries to the appropriate driver.
• Communicates with Routing Specialist the following:
  • Exceptions about truck and driver availability for next day or week
  • Coordination of repairs, maintenance, and inspection of vehicles
  • Driver manifests
  • Customer run-outs so that adjustments can be made to account
  • Returning tickets per route for prior day’s deliveries
  • Reviews with Delivery Manager the following:
    • Driver manifest
    • All exceptions (off trace, overtime, misdelivery, accidents, spills, etc.)
• Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Participates in annual market performance goals.

• Strong communication and interpersonal skills
• Planning and scheduling skills
• Ability to work in a team environment
• Analytical skills
• Ability to hold others accountable
• A commitment to exceptional customer relations

A high school diploma or equivalent is required.

Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used:
Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.