Dispatcher, Transportation

Location: South Berwick

WHY THIS ROLE MATTERS

 Every propane delivery keeps a home warm, a farm running, or a business
 operating without interruption. As a Dispatch Coordinator at P. Gagnon & Son,
 you’ll be the nerve center that turns planning into dependability. Making sure
 drivers, routes, and customers stay aligned so service happens safely,
 efficiently, and on time. Your decisions directly impact customer trust and
 day‑to‑day operational reliability across multiple states.

 WHAT YOU’LL DO

 You’ll coordinate propane deliveries for residential, commercial, industrial,
 and agricultural customers, translating demand into clear, executable routes for
 drivers. This role works closely with drivers, customer service, sales, and
 operations to keep deliveries moving smoothly—even when weather, demand spikes,
 or last‑minute changes arise.

 Success in this role means drivers leave each morning with optimized routes,
 customers know when to expect service, and operational data is accurate enough
 to spot issues before they become problems.

 WHAT YOU’LL ACTUALLY DO IN YOUR FIRST 30 DAYS

* Learn EDP's dispatch software, delivery workflows, and safety protocols while
    shadowing experienced dispatchers
  
* Begin scheduling and adjusting delivery routes for a defined territory with
    oversight
  
* Communicate directly with drivers to handle routine updates, delays, and
    route changes
  
* Work with customer service to resolve delivery questions and document
    outcomes accurately

 WHAT SUCCESS LOOKS LIKE IN 90 DAYS

* Independently manage daily dispatch for assigned routes with minimal
    escalations
  
* Optimize delivery schedules to reduce missed stops, re-routes, and overtime
  
* Maintain real-time delivery visibility and accurate dispatch records
  
* Consistently follow safety and regulatory requirements without reminders

 MUST HAVE

* Prior experience dispatching deliveries or coordinating routes in a regulated
    logistics or fuel environment
  
* Working knowledge of fuel distribution safety requirements and compliance
    standards
  
* Ability to manage multiple delivery priorities at once without losing
    accuracy
  
* Comfort working daily with dispatch software and Microsoft Office tools
  
* Clear, direct communication skills with drivers and internal teams

 NICE TO HAVE

* Experience in propane, fuel, or energy distribution
  
* Familiarity with optimizing routes using delivery performance data
  
* Prior collaboration with customer service or operations teams
  
* Experience supporting both rural and metropolitan delivery areas

 PAY & BENEFITS

 Hourly pay: $25–$30, based on experience

* Medical, dental, and vision insurance (multiple plan options)
  
* HSA and FSA options
  
* 401(k) with company match
  
* Paid holidays and paid time off
  
* Tuition reimbursement
  * $50,000 company-paid life and AD&D insurance
  
* Long-term disability (company paid)
  
* Employee Assistance Program (EAP)
  
* Voluntary supplemental life, short-term disability, and AD&D
  
* Propane discount

 ABOUT OUR CULTURE

 Our people take pride in doing reliable work that actually matters to customers’
 daily lives. We’re straightforward, collaborative, and practical and we value
 teammates who speak up, support one another, and care about getting things
 right.