Customer Service Specialist | Maitland, FL

Position: Customer Service Specialist I | Maitland, FL
Customer Service Specialist I | 100% In-Office call center environment (Maitland, FL)

General Summary

The Customer Service Center Specialist I provides support to EMPLOYERS' customers, both internal and external, via inbound/outbound calls and e-mails. The Customer Service Center Specialist I is motivated to maintain customer satisfaction and contribute to the organizations success by resolving any emerging issues a customer might face with accuracy and efficiency.

Essential Duties and Responsibilities

* Customer Experience - Call Center

* Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 work groups.

* Provide information, answer questions and facilitate resolution to customer inquiries.

* Provide accurate information to customers in accordance with company policy and department guidelines.

* Defuse situations through research, customer education, and investigation.

* Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS.

* Process and Procedure - Call Center

* Document details of interactions consistently, timely and accurately.

* Act in accordance with policies, procedures, statutes and state laws, as applicable.

* Process requests for forms and applications.

* Route calls when necessary to appropriate resource.

* Assist clients with registering and navigating EMPLOYERS online systems.

* Follow through on customer communications via phone, email or chat as needed.

* Functional and Technical - Call Center

* Display basic knowledge and competency in assigned workgroup(s).

* Meet performance and quality standards.

* Recognize and alert management of trends in customer calls.

* Utilize internal and external resources to improve knowledge and skill base.

* Other duties may be assigned.

Job Requirements

* Must have High School diploma or GED equivalent.

* Must have one (1) year of experience in office, in a call center environment.

* Ability to perform multiple tasks simultaneously.

* Ability to adjust priorities appropriately in a fast paced environment.

* Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette.

* Ability to read, write, and communicate clearly in English.

* Demonstrated customer service experience.

* Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use.

* Demonstrate attention to detail with timeliness and accuracy.

* Maintain high standards, measures despite pressing deadlines and added responsibilities.

Preferred, But Not Required

* Experience with cloud based Call Center ACD/CRM software preferred.

* Experience with Five9 telephony system preferred.

* Relevant product knowledge (Insurance or Workers' Compensation).

* Bilingual English/Spanish communication skills preferred.

* Associates Degree preferred.

An equivalent combination of education and experience may be substituted for the requirements listed above.

Work Environment

* This position is required to be in-office full time (located in Maitland, FL) with minimal travel to other office locations/meeting locations occasionally.

* This role potentially and will routinely use office equipment such as computers, phones, printers, and web conferencing technology as examples.

* This is largely a sedentary role; however, some mobility is required

* May work early, late, or occasional weekend hours to accommodate business needs

* Occasional lifting of a maximum of 30lbs.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Start Date:

March 9th, 2026

Must be able to start 03/09/2026 and work without interruption for the first two training weeks, as they are crucial learning days to understanding the functions of the role.

Pay Rate: $20.50 per hour (21.50 per hour for bilingual (Spanish) ) and a comprehensive benefits package with 401k and match. Please follow the link to our benefits page for details!

About EMPLOYERS:

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!

We offer a positive,…