Area Warranty Supervisor

Job Description Summary

Job Details

What You’ll Do

• Report directly to Customer Service Manager and will support warranty department needs
• Manage day to day functions of Customer Service Reps in designated areas
• Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction
• Assist with hiring, training and retention of Customer Service Reps
• Help create efficiencies within department through process improvement
• Work with Customer Service Coordinator to help manage ticket completion
• Train reps on quality control process
• Audit and report on quality control progress and compliance
• Research areas of concern to effectively determine action and resolution
• Assist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costs
• Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…

• Must have a minimum of 2 years prior customer service related experience in the residential homebuilding industry
• College degree or work-related experience in customer service field specific to the homebuilding industry preferred
• Prior supervisory/management experience is preferred
• Exceptional communication skills and follow up
• Superior customer service and satisfaction skills required
• Must have exceptional relationship building skills. Must also bring exceptional organization, scheduling, follow up, and planning skills

FLSA Status:
Exempt

Will have responsibilities such as:

• Interviewing, selecting, and training employees
• Setting rates of pay and hours of work
• In charge of fostering team member retention and promoting engagement within the team or organization
• Evaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team members
• Determining work techniques
• Planning the work
• Apportioning work among employees
• Determining the types of equipment to be used in performing work, or materials needed
• Planning budgets for work
• Monitoring work for legal or regulatory compliance
• Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managers
• Ability to make decisions which have significant impact on the company’s credibility, operations, and services
• Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
• Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

* Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor…