Staffing Call Center Representative

Staffing Call Center Representative

Tetra Tech, Inc. specializes in supporting communities recovering from disasters, severe weather events, and other emergency situations. We are currently seeking a Staffing Call Center Representative to join our Talent Acquisition team.

The position will primarily work remotely; however, employees are required to attend an initial 3-day, in-person training at our office and must be available to travel as needed to support in-person hiring and onboarding events with short notice and for up to a week at a time.

The majority of the workday will involve handling back-to-back inbound and outbound calls with prospective candidates, conducting scripted prescreens, answering questions about employment opportunities, following up with candidates, and assisting individuals through the hiring and onboarding process.

This position is well suited for individuals with experience, or interest in, call centers, customer service, inside sales, high-volume staffing, or other fast-paced environments where handling a large volume of calls and customer interactions is a primary responsibility. Previous recruiting or call center experience is not required.

Staffing needs can change quickly in response to disaster activity and project requirements. Successful candidates must be comfortable working in a fast-paced environment, shifting priorities as needed, and supporting periods of increased staffing activity.

Essential Job Functions:

• Handle a high volume of back-to-back inbound and outbound candidate calls throughout the workday, responding promptly and professionally to staffing inquiries.
• Conduct scripted candidate prescreens to determine basic qualifications and eligibility for available positions.
• Clearly communicate job requirements, schedules, pay information, project expectations, and next steps to prospective candidates by phone, text, and other approved communication methods.
• Guide candidates through the application, hiring, and onboarding process, including follow-up regarding required documentation, outstanding requirements, training, and other next steps.
• Create candidate applications, maintain accurate candidate records in the Applicant Tracking System (ATS), and document candidate interactions and status updates in staffing trackers and project-specific systems.
• Assist candidates with completing required hiring and onboarding documentation and schedule new hires for training, orientation, onboarding, and other pre-employment activities.
• Track candidate progress throughout the staffing and onboarding process while maintaining accurate and organized records in a high-volume environment.
• Travel as needed to support in-person hiring and onboarding events, including processing applications, onboarding documentation, employment verification, and I-9 requirements.
• Support candidate outreach during in-person events, including distributing or posting hiring flyers in designated areas as needed. This includes a high level of face-to-face interaction with candidates, business owners, and others.
• Perform additional staffing and Talent Acquisition support duties as assigned based on project and operational needs.

Required Qualifications:

• Minimum of 1 year of experience in a high-volume call center, customer service, inside sales, staffing support, or similar phone-based customer-facing environment. Alternative relevant experience may be considered in lieu of call center experience.
• Demonstrated ability and comfort handling a high volume of back-to-back inbound and outbound calls throughout the workday.
• Strong verbal communication and interpersonal skills with the ability to follow established scripts, build rapport, ask qualifying questions, and communicate professionally with a diverse range of individuals.
• Ability to thrive in a fast-paced, performance-driven environment while maintaining productivity, responsiveness, accuracy, and professionalism.
• Ability to navigate multiple computer applications, accurately document information while on calls, and quickly learn new technology, software platforms, and project-specific systems.
• Strong organizational, time-management, multitasking, and…