Technical Operations Coordinator

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today.
Opportunity Happens Here
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Technical Operations Coordinator

Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Technical Operations Coordinator, you'll play a pivotal role in keeping our technology ecosystem running smoothly, ensuring high-impact, escalated issues are prioritized, clearly communicated, and resolved with speed and precision. You'll collaborate closely with client-facing teams and technical partners, embrace a spirit of innovation, and build an enriching career with us while delivering exceptional experiences for our customers.

Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE - REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Own and prioritize high-impact technical issues to ensure they receive the attention they deserve
• Act as a critical connector between client-facing teams and Technical Operations, translating urgency into clear action
• Drive issues from intake to resolution, orchestrating collaboration across engineering, product, and operations teams
• Keep stakeholders informed with clear, confident communication, ensuring transparency and trust at every step
• Spot patterns and trends in escalations, turning insights into process improvements that prevent future issues
• Contribute to a culture of continuous improvement by supporting post-incident reviews and refining best practices

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Technical Operations Coordinator, these skills are essential for success:

• Abilities: Strong organizational, communication, and problem-solving skills with the ability to stay calm, focused, and collaborative in high-pressure situations

• Experience: 1-3 years of experience in customer support, technical support, or operations, ideally within a SaaS or technology-driven environment; hands-on experience with ticketing systems such as Freshdesk, Service Now, or Jira preferred
• Education: Bachelor's degree or equivalent experience in a related field
• Location
  :
  This job is hybrid and will require you to be in the office 25% of the time.

#LI-Hybrid

#LI-JK1

BECAUSE WE CARE, WE

OFFER:

• A flexible work environment

• Competitive salaries, paid vacation, and holidays

• Robust professional development programs

• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

At Alegeus, our success is guided by our aligned vision and values-it is how we work together and collaborate to achieve our goals.

• People First
  . We pride ourselves in bringing talented people together and treating one another with care.

• Partner Powered
  . We are committed to empowering our partners, knowing our success is shared and we win as one.

• Always Advancing
  . We are driven by potential and relentlessly determined to achieve our goals.

"I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked." - Alegeus employee

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

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The posted salary range reflects the minimum and maximum target for this position's compensation grade and…