Group Account Lead

Large Group Account Lead

Join our team at Alegeus, where you'll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Large Group Account Lead, you'll be at the center of the employer experience—building trusted relationships, guiding large employer groups through complex moments, and ensuring they feel confident, supported, and successful at every stage of their journey. You'll collaborate with dedicated colleagues, embrace a spirit of innovation and ownership, and build an enriching career with us while helping employers deliver meaningful benefits to their people.

Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

Alongside the best and the brightest, you will regularly:

• Serve as a trusted partner for large employer groups, building strong, consultative relationships that drive satisfaction, retention, and long‑term success
• Take ownership of the employer service experience by anticipating needs, identifying risks early, and keeping relationships healthy and on track
• Lead the resolution of complex, high‑impact service issues, ensuring accuracy, accountability, and root‑cause solutions
• Act as a strong advocate for employers, coordinating across internal teams to drive timely outcomes and reinforce the value of Alegeus solutions
• Communicate with clarity and confidence, providing proactive updates, guidance, and education to employers and internal stakeholders
• Deepen your expertise in Alegeus platforms, plan design, and CDH products while contributing to continuous improvement and team initiatives

Essential Skills For Creating A Lasting Impact

• Abilities:
  Strong relationship‑building, communication, and problem‑solving skills with the ability to manage complex situations, take proactive ownership, collaborate cross‑functionally, and maintain composure in a fast‑paced, regulated environment.
• Experience:
  
  4+ years of experience in customer service, employer service, account support, benefits administration, operations, or a related field; experience supporting external customers or business stakeholders and resolving complex, multi‑issue inquiries; preferred experience in healthcare, benefits administration, financial services, or another regulated service environment.
• Education:
  
  Bachelor's degree or equivalent relevant experience
• Location:
  
  25% Hybrid in Maitland, FL

Because We Care, We

Offer:

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

Shared Ambition. Inspired Future.

At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

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The posted salary range reflects the minimum and maximum target for this position's compensation grade and represents a blended range across our three hub locations:
Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range:

$53,000.00 - $90,400.00

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.