Guest Relation Officer
Job in
Makassar, Indonesia
Listed on 2026-07-14
Listing for:
Novotel Hotels
Full Time
position Listed on 2026-07-14
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
Company Description
Hotel that makes every moment matter
The centrally‑located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4‑star service and first‑rate amenities, we have all your needs covered at Novotel.
Job Description- Assist guests with check in and checkout, and other cashiering duties
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk‑in guests
- Provide guidance and assistance to GSA
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager
- Comply with hotel and department policies and procedures at all times
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedure
- Ensure vigilance in regard to in‑house credit matters and act upon any discrepancies
- Provide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters
- Minimum 2 years hotel Front Office experience
- Read, Write, Speak English Fluently
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Knowledge of Opera will be an advantage
- Presentable, well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- Able to work in a team, i.e. caring about other team members
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