Global Head of Customer Experience & Support

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.

Some highlights of our success:

• $470M+ Annual Recurring Revenue with AI products surpassing $38M+

• Dollar-based net revenue retention of 104%, as of December 31, 2025

• Large deals growing 74% YoY

• Semrush named a Leader in The Forrester Wave™:
  Search Engine Optimization Solutions, Q3 2025

• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, Tik Tok, and others

Shared ambition makes a bigger impact. That’s why at Semrush, progress is a partnership:
You push us forward, we push you further—and we all move as one.
Are you ready to be part of this journey?

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs
, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.

Joining the Sales team also means:

• Fast forward and continuous career growth: the highest rate of promotions within the organization

• A team spread across 40+ locations around the globe

• Offline and online bootcamps as part of our onboarding process

• President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination

• Quota attainment has been recognized as higher than market average, according to Rep Vue

• Uncapped commissions

A proven post-sales revenue leader to run Customer Success, Professional Services and Renewals globally across three customer motions:
Direct, Channel, and Data-as-a-Service.

Reporting to the Chief Sales Officer, this leader is accountable for onboarding, adoption, value realization, renewals, retention, and growth across all sales-assigned segments, with priority focus on our largest current and potential accounts.

This is a product-deep, commercially accountable leadership role. Customers do not simply buy Semrush; they need to connect the platform to business outcomes, executive priorities, and measurable value. The right leader will turn world-class product capability into adoption, adoption into retention, and retention into expansion and long-term customer value.

The Mandate:

Shorten time-to-value. Deepen product adoption. Improve retention. Protect and grow ARR. Build the channel route-to-market customer success motion from the ground up. Scale Data-as-a-Service. Deliver one globally consistent customer operating model across all three.

Direct. Customer success for Enterprise, MM & SMB customers. The largest motion today and the foundation of the operating model.

Channel. Building the route-to-market customer success motion. Define partner enablement, joint customer onboarding, channel renewal accountability, and the line between Semrush-owned and partner-owned success.

Data-as-a-Service. Scaling customer success for data customers. Technical onboarding, data entitlement governance, schema delivery, integration support, and ongoing data quality, built in partnership with Data Sales and Product.

One global operating model. Define coverage by motion, segment, region, account tier, and complexity. Install consistent operating rhythms across onboarding, customer health, adoption, renewal forecasting, and executive engagement. Set the bar for talent, product fluency, commercial judgment, and customer ownership.

Faster time-to-value. Own the customer journey from closed-won through measurable value realization. Every customer has a clear success plan tied to what they bought, why they bought it, who owns adoption, and the outcome they expect. Build onboarding standards by motion, segment, and product. Hold teams accountable for adoption milestones and customer confidence.

Renewals, retention, and risk. Run the global…