Urgent Care Dual Clinic Manager

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Also Known As:
  Medical Office Manager | Clinic Administrator | Urgent Care Administrator
• Multi-Location Center Administrator: AFC Saugus & Malden Clinics

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

As a Multi-Location Urgent Care Clinic Manager, you'll oversee operations at both our Saugus and Malden, Massachusetts locations, serving as the heartbeat of our dual-site operation. You'll lead a combined team of approximately 16 administrative and clinical staff members across both facilities, ensuring exceptional patient experiences and operational excellence at each location.

This role combines the fast-paced environment of urgent care with the strategic leadership impact of multi-site healthcare administration. You'll divide your time between both locations based on operational needs, peak hours, and business priorities.

• Medical Assistants at both locations
• Receptionists and front desk staff
• X-Ray Technicians
• Administrative support personnel
• Close partnership with Providers and Advanced Practice Professionals across both sites

From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you'll have full ownership of both centers' performance while ensuring consistent service delivery and operational standards.

• Lead and mentor non-provider staff across both Saugus and Malden locations
• Cultivate a unified culture of service, accountability, and operational excellence
• Ensure consistent policies, procedures, and patient care standards at both sites
• Coordinate staffing and resources between locations as needed

• Manage day-to-day clinic operations at both facilities
• Ensure smooth patient flow, scheduling accuracy, and efficient resource utilization
• Travel between locations to provide hands-on leadership and support
• Monitor and optimize operational efficiency across both sites

• Monitor and improve KPIs including wait times, patient satisfaction (NPS), staff turnover, and budget adherence for both locations
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols
• Oversee clinic finances, including budget control and P&L tracking for dual operations

• Handle recruiting, onboarding, scheduling, and payroll for approximately 16 staff members
• Provide performance management and professional development across both teams
• Create coverage plans and ensure adequate staffing at both locations
• Foster communication and collaboration between site teams

• Serve as the primary liaison with regional leadership for both locations
• Communicate performance data, challenges, and improvement plans
• Provide floor support at either location during peak hours or staffing needs

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Apply now to become an essential leader in our urgent care mission. Bring your expertise in healthcare management—and help us deliver the Right Care, Right…