Supervisor, Clinical Administration - Malden, MA
Listed on 2026-09-26
-
Management
Healthcare Management -
Healthcare
Healthcare Management
Hours: 40 hours weekly, Monday-Friday 830am-5pm
Location: 178 Savin Street Suite 100 & 200A, Malden MA 02148
_ Preferred: LPN or RN candidates preferred_
Job Profile SummaryThis role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties:
Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice’s vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees.
Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include:
Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
This position is responsible for daily operations including the scheduling, training and coaching of these valued team members while ensuring optimal customer service is maintained at all times. This position will review, maintain and update the patient scheduling templates for the clinical services of the department and for all hospital systems related to clinical inpatient and outpatient services. The candidate will engage in quality improvement and efficiency projects while taking ownership and resolving any customer.
Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve the goals and objectives of administration.
Minimum Qualifications:
Associate’s Degree plus one (1) year of experience or High school diploma or equivalent plus more than five (5) years of experience.
Two (2) years of experience in a healthcare setting including staffing and scheduling.
Bachelor’s degree
Three (3) years of experience in a healthcare setting including staff training and development, job coaching, and evaluation.
Provides direct supervision of assigned clinical, support, and/or billing staff.
Participates in and provides oversight of support activities in clinical area to ensure that the highest standards of customer service are maintained which includes greeting all patients and visitors promptly.
Engages in quality improvement and efficiency projects
Serves as the “super user” for all hospital systems related to clinical inpatient and outpatient services
May participate in the interviewing, hiring, performance review, and/or corrective action of staff.
Conducts continuous training with all support staff on customer service standards (12 Tenets) and hospital systems.
May assist in the ongoing analysis of the department’s organizational clinical structure and job design.
Recommends, plans and implements changes to improve the utilization of resources and organizational performance.
Works on special projects related to revenue, charge capture, and documentation.
Provides backup during vacations and time away.
Manages administrative activities and systems, which support the departments’ clinical work.
Reviews, maintains and updates the patient scheduling templates for the clinical services.
Manages the…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).