Training Campaign Intern, Summer

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best‑in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Watts Internship Program is your chance to bring what you’ve learned in the classroom to life! You’ll dive into real‑world projects, gaining hands‑on experience while learning how business really works from the inside. During the program, you’ll get to roll up your sleeves and make an impact on day‑to‑day operations. Plus, you'll have tons of opportunities to network with passionate professionals across manufacturing, industrial engineering, and more—sparking new ideas through cross‑department collaboration.

It’s all about expanding your skills, challenging yourself, and exploring where your ambitions can take you!

This organized and detail-oriented individual, as part of the Watts Works Training team, will be responsible for providing administrative, operational, and content management support for training programs, customer engagement campaigns, participant incentive programmes, and recognition initiatives. The Training Campaign Support Intern will support customer communications, campaign administration, digital asset management, reporting, fulfillment processes, and social media content development to help ensure the successful execution of training‑related programs.

This position reports to the Training Campaign Manager. This role is hybrid and is based in N Andover, MA.

Provide day‑to‑day support for the Learn & Earn program, including researching participant account issues, reward redemption questions, and missing Tokens or Tickets. Monitor and maintain Training and Learn & Earn shared mailboxes, respond to routine inquiries using approved communications, and elevate complex issues to appropriate team members. Process customer video testimonials by reviewing content, organizing files, applying established naming conventions, and documenting relevant information for future marketing use.

Review, evaluate, and categorize customer testimonials based on quality, content, featured products, target audiences, and potential business value. Identify compelling customer stories, quotes, and testimonials for potential use in marketing, social media, training, and promotional communications. Capture and organize still images from customer testimonials and training videos to build and maintain a searchable digital image library. Maintain digital libraries for campaign graphics, videos, testimonials, communications, and supporting documentation, ensuring assets are properly organized and up to date.

Apply consistent metadata, naming conventions, and organisational standards to digital content and campaign assets. Maintain campaign tracking tools and reports, including training completions, rewards, fulfilment status, deadlines, and participant activity. Support training incentive fulfilment by verifying eligibility, preparing participant lists, coordinating required information, and tracking rewards through completion. Assist with Learn & Win sweepstakes administration, including winner verification, communications, documentation, prize…