Coffee Shop Associate

## Description The Coffee Shop Associate supports the daily front-of-house operations of the retail coffee shop and serves as the face of New England Coffee. This role provides outstanding customer service while expertly preparing a variety of coffee beverages and food items. Working in a lively café environment, the associate engages with a diverse group of customers each day and collaborates closely with team members to create welcoming, memorable experiences.

Energy, enthusiasm, and a passion for coffee and food are essential to delivering consistent quality, accurate transactions, and a clean, safe, and inviting atmosphere that keeps guests coming back.

Essential Functions & Responsibilities
* Open and close the café according to posted hours, ensuring operational readiness and accuracy
* Prepare and serve a variety of coffee beverages and food items with attention to quality, consistency, and presentation
* Provide friendly, prompt, and knowledgeable customer service by greeting guests, taking orders, answering questions, and addressing concerns effectively
* Accurately process transactions using the WIX POS and enter consolidated daily sales into the company-wide system.
* Maintain cleanliness and sanitation of all food preparation, service, seating, and work areas, including manual dishwashing
* Perform routine daily, weekly, and monthly cleaning and equipment checks to ensure food safety and product quality; promptly report equipment issues to the internal service team
* Assist with food handling and basic food preparation tasks to support freshness and quality standards
* Manage time efficiently during high-volume periods to serve customers quickly while maintaining accuracy
* Monitor inventory levels and place orders to ensure adequate supplies for daily operations
* Collaborate with café associates and the fulfillment supervisor to update front-of-house offerings based on trends and product availability
* Follow all safety procedures and comply with Good Manufacturing Practices (GMPs), food safety, quality, and legal standards
* Understand and follow the facility emergency action plan
* Perform other duties as assigned## Qualifications Qualifications
* Experience with cash handling and coffee service preferred and prior food service experience a plus
* Strong attention to detail with a focus on accuracy, cleanliness, and quality
* Basic computer proficiency: experience with POS systems preferred
* Strong communication, customer service, multitasking, and interpersonal skills
* Reliable, punctual, and comfortable working in a fast-paced, team-oriented environment
* Ability to lift up to 30 lbs and perform physical tasks including standing, reaching, bending, and climbing
* Must be at least 18 years of age, legally authorized to work in the United States, and able to pass a background check
* Ability to read, write, and communicate clearly in English (Spanish a plus)
Preferred Skills
* Food Handler, Allergens or Serv Safe certification
* Barista training or coffee-related training or certifications
* Strong organizational skills and a quality-driven mindset
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